DORIS ASARE
Göteborg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Focused, professional and knowledgeable about devising innovative solutions to diverse business concerns and goals.
Overview
20
20
years of professional experience
Work History
Integrated Logistics Specialist
Macgregor AB Sweden
06.2023 - Current
- Developed systems for organizing reports and records to drive integrity.
- Generated documentation and information required for customer shipments.
- Planned and supervised shipments from production to end-user.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Issued timely and accurate responses to both internal and external inquiries.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Detected and resolved multifaceted issues related to business direction and operations.
Operations Manager
The Studio Workspace
07.2022 - 06.2023
- Oversaw full sales lifecycle from prospecting clients to closing deals
- Drew on understanding of key markets to push development of business strategies
- Managed budgets and inventory to minimize costs and maximize profits
- Prepared monthly sales forecast reports detailing key metrics to examine areas of improvement
- Identified and closed new business opportunities through strategic networking, enhancing valuable client bases
- Collaborated with cross-company departments, developing new strategies to capitalize on emerging customer trends.
Account Manager
Kings And Marsh
01.2019 - 07.2022
- Managed customer relationships to achieve high satisfaction rate of 80%
- Managed multiple rental properties with outstanding planning and detailed organization
- Coordinated sales through negotiations and communication with buyers, sellers and solicitors
- Developed close relationships with area realtors and promoted builders to boost referral network
- Gathered, distributed and maintained all marketing plan materials such as graphics, revenue goals and new business benchmarks.
Project Manager
Cisco Systems
09.2008 - 11.2018
- Recognized for top performance in escalation management, resulting in being promoted to on-shift duty manager
- Ensured products brought into supply chain from global partners met specific company and transportation, disposal and storage requirements
- Developed statement of work for product classification contract and devised sourcing strategy to maintain costs and clarify service expectations
- Managed project scope and deadlines using PRINCE2 method
- Reduced costs 15% by allocating site resources and subcontractors for strict budget controls
- Achieved high client satisfaction of 84% through consistent delivery and communication
- Led and motivated talented project teams, consistently achieving against KPIs.
Technical Support Analyst
Verizon
06.2003 - 07.2008
- Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance
- Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate 83%
- Maximized First Time Fix Rate (FTFR) by conducting thorough analysis of root causes
- Responded to incidents on-site, providing precise time estimations and managing customer expectations
- Worked closely with end-users to assess business requirements, support change and deliver high-quality customer experiences.
Education
BSc. Hon Communication & Multi Media -
South Bank University
LondonSkills
- Account / Program Management
- Persuasive Communication
- Strategic Planning
- CRM Technologies
- Customer Excellence Relations
- Sales / Escalation Management
- Vendor Management
- Documentation Skills / Technical Writing
- ERP and Supply Chain Software
Languages
English, Swedish
Native language
Timeline
Integrated Logistics Specialist
Macgregor AB Sweden
06.2023 - Current
Operations Manager
The Studio Workspace
07.2022 - 06.2023
Account Manager
Kings And Marsh
01.2019 - 07.2022
Project Manager
Cisco Systems
09.2008 - 11.2018
Technical Support Analyst
Verizon
06.2003 - 07.2008
BSc. Hon Communication & Multi Media -
South Bank University
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