Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
References
Timeline
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DONATUS BESSONG MPOUN-SALES REPRESENTATIVE

DONATUS BESSONG MPOUN-SALES REPRESENTATIVE

Liepaja,Latvia

Summary

Dynamic professional with nine years of experience in sales, customer service, and educational roles, showcasing a strong ability to drive revenue and enhance customer satisfaction. Expertise in marketing strategies, contract negotiations, and administrative operations complements a solid foundation in science education. Adept at leveraging critical thinking and communication skills to foster teamwork and meet client objectives effectively. Committed to delivering exceptional service while managing multiple priorities within fast-paced environments.

Overview

10
10
years of professional experience

Work History

Customer Service/Sales

Q&Q Restuarant
Liepāja
12.2023 - 03.2025
  • Established strong relationships with clients, resulting in a 90% increase in customer loyalty and satisfaction
  • Monitored customer feedback and identified trends that led to the development of new products and services
  • Collaborated with cross-functional teams to ensure customer inquiries are addressed in a timely fashion
  • Resolved complex customer complaints and inquiries in a timely manner, resulting in a 80% customer satisfaction rate
  • Monitored customer feedback and provided management with insights on customer sentiment

Customer service attendant

DUBAI HILLS GOLF CLUB
Dubai
11.2018 - 06.2022
  • Welcome customers with details information about the business.
  • Guide customers to the golf course and educate them on the rules.
  • Supply customers with rental golf materials
  • Clean golf cart after used and return to position
  • Take inventory of the numbers of daily players.
  • Report broken or missing items.
  • Cooperate with team for best service

Sales Representative

MAI DUBAI WATER
Dubai
09.2016 - 11.2018
  • Developed key customer relationships to increase sales.
  • Listening to customer complaints regarding service dissatisfaction, and offering solutions.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Providing information about the company's water purification processes.
  • Maintaining accurate records of customer interactions, including inquiries, complaints, resolutions, and feedback.
  • Negotiated pricing contracts with customers to maximize profits.
  • Reviewed monthly performance against targets set by management team.
  • Analyzed market trends to identify potential sales opportunities.

Science Teacher

GREAT BLESSINGS HIGH SCHOOL
Abuja
08.2015 - 10.2018
  • Teach biology and other science subjects.
  • Supervise laboratory work.
  • Promoted safe and clean classroom environment conducive to individuals
  • Guide and counsel students' performance.
  • Used differentiated instructional techniques to promote content relevance.
  • Maintained up-to-date knowledge of scientific advancements and incorporated them into lessons.

Education

M SC - Ecotechnologies

RIGA TECHNICAL UNIVERSITY
Liepāja
01.2025

B SC ED - Biology

AHMADU BELLO UNIVERSITY
Zaria, Nigeria
03.2015

Skills

  • Microsoft Office
  • Critical thinking
  • Problem solving
  • Leadership skills
  • Ability to work in a team
  • Effective time management
  • Customer service
  • Communication skills
  • Creativity
  • Interpersonal skills
  • Customer relationship management
  • Organizational skills
  • Good Telephone Etiquette

Hobbies and Interests

  • Travelling
  • Singing
  • Sports

Languages

English

References

References available upon request.

Timeline

Customer Service/Sales

Q&Q Restuarant
12.2023 - 03.2025

Customer service attendant

DUBAI HILLS GOLF CLUB
11.2018 - 06.2022

Sales Representative

MAI DUBAI WATER
09.2016 - 11.2018

Science Teacher

GREAT BLESSINGS HIGH SCHOOL
08.2015 - 10.2018

M SC - Ecotechnologies

RIGA TECHNICAL UNIVERSITY

B SC ED - Biology

AHMADU BELLO UNIVERSITY

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