Divya Kapoor
Orebro
Summary
A passionate Lead Business Analyst helping enrich and renew existing products. Working closely with stakeholders, identifying customers’ risks and implementing customer focused products with zero requirement gaps for 15 plus years. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet product goals.
Currently based out of Sweden, have applied for the Netherlands work permit.
Overview
15
15
years of professional experience
Work History
Lead Business Analyst
Mastercard
09.2021 - Current
- Creating user journeys to break down and get clarity on requirements
- Responsible for getting inspiring product visions, derived from business needs, market opportunities, and technology trends implemented with end-to-end responsibility
- Owning Initiatives, Epics and Product Backlogs simultaneously for various streams
- Maintaining Traceability Matrix to ensure requirement coverage
- Partnering with Product team to brainstorm requirements during product ideation
- Expert in working closely with the stakeholders for gathering the requirements, organizing, and streamlining the project at all phases
- Coordinating across locations to irradicate impediments virtually in a Global delivery model
- Collaborate with cross-functional teams and drive initiatives to build efficient systems
- Determine scope creeps and get change requests captured formally
- Prioritized product features making trade-off decisions
- Map multiple sources to draw the bigger picture view
- Stub out features from Epic, create user stories, own, and prioritize the backlog and translate business needs into technical requirements for the scrum team
- Responsible for eliciting and managing functional requirements working in an agile and iterative manner to build out appropriate solutions
- Assure that the Product Backlog Items respect ‘Definition of Ready’ before entering in the Sprint Backlog
- Supported Regulatory SOC Audit asks, implemented process improvement for all existing products.
- Assisted Cyber and Intelligence products to improve client satisfaction.
- Exercised critical thinking to resolve requirement gaps.
- Performed gap analysis to identify areas of improvement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Executed analysis of risks and identified risk mitigation strategies.
- Collaborated with stakeholders to define project objectives and criteria.
- Collaborated with Business and IT team stakeholders to identify and elaborate business needs.
Regional Lead
Business Rules Team - Fraud Risk
06.2019 - 08.2021
- Understanding customer’s risk requirements and getting those implemented
- Analyzing customer’s existing rules portfolio and working with them to secure them further from trending frauds
- Rapid fraud analysis and change implementation on TRT support calls
- Working through proof of concepts on rules as per customer’s requirements
- Implementing Mastercard advised risk strategy rules for customers
- Served customers with knowledgeable, insightful support at implementation of Risk strategy
- Built relationships with customers to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Business rules authoring, testing, validating and deployment
- Fraud investigation/analysis
- Identified risks from business and customer feedback and in-depth analysis of operational performance
- Conducted many customer trainings on Mastercard Internal applications
- Building case studies
Business Rules Engineer
Mastercard
06.2017 - 06.2019
- Business rules authoring, testing, validating and deployment
- Investigation/analysis of issues raised by customers on rules’ functioning
- New customer enrolment to Mastercard Products and services
- Daily deployments of rules to production
- Rule validation for peers
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Mentored team well towards customer's fraud portfolio, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues from data analysis, analyzed information and provided solutions to problems.
Business Analyst/QA Lead
Illinois Mutual
05.2015 - 05.2016
- Business Use Case and Requirement elicitation
- User journeys, Use Case Diagrams and Process Maps
- Business analysis and testing on responsive web design
- Refining agile processes
- Standardizing business and testing documentation
- Maintaining product backlog and sprint backlog
- Test planning, testing documentation, reporting testing status, and test case execution in agile environment with defect triaging
- Development and Testing outsourcing partner selection
- Collaborated with stakeholders to define project objectives and criteria.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Surveyed clients to ascertain requirements and expectations for product.
- Maintained product backlog with insights from sales and business team.
Senior Test Engineer
V-Serv Limited
06.2013 - 11.2013
- Requirement gathering, impact analysis, prioritizing and testing of various functionalities
- Understanding customer point of view and elaborating the same to the Agile team
- Highlighting software limitations, risks, scope creep and other IT constraints
- High level and detailed requirement documentation
- Conducted product demos throughout the software development lifecycle to get input on functional requirements, product designs, schedules, and potential issues
- Prepared work breakdown structure and reported daily progress to management
- Managed the Quality Assurance track and worked towards improvising and formalizing the delivery process
- Generated and reviewed formal test plan by including test scenarios, test cases, testing environments, entrance/exit criteria.
- Completed regression tests of new software builds to assess performance and success of bug fixes.
- Defined and tracked test results, defect counts and performance discrepancies.
Senior Test Engineer
Infosys Limited
03.2011 - 06.2013
- Manual Regression Testing and Quality Assurance team
- Developed Test Plan and Test scenarios and maintained traceability matrix
- Led team across multiple locations with complete responsibility of all offsite deliverables
- Defect reporting
- Wrote test case parameters, test scripts and automation guidelines.
- Reproduced defects and documented findings.
Software Engineer and Trainee
Infosys Limited
09.2008 - 02.2011
- Extensive analysis of existing modules and enhancement of the modules to capture the new D.0 format forms
- Documented key learnings to help similar projects within the organization
- In depth knowledge of Pharmacy Claims Adjudication System
- Initial analysis of all transaction types based on telecommunication guides provided by the client
- Delivered System Appreciation document and User manual.
Developer Trainee
Infosys
Education
Bachelor’s degree - engineering
2008
12th standard - undefined
CBSE Board
2004
10th standard - undefined
CBSE Board
2002
Skills
- Requirements Specifications
- Fraud Risk Strategy
- Customer Fraud portfolio analysis
- Product Backlog
- SAFe Agile
- Scrum, Kanban, Scrumban
- User Journeys
- Business Analysis
- Devops
- Confluence
- Business Rules (BRMS)
- Customer Training
- Good communicator
- Customer Needs Assessments
- Business Requirements
- Process Flow Diagram Creation
- Atlassian JIRA
- Sequence Diagrams
- Product Development
- Customer Satisfaction
- SQL
- Requirements Traceability Matrix (RTM)
- Stakeholder Analysis
- Owning it
- Effortless team management
- Analytical skills
- Quick learner
- Team player
- Language Proficiency English
Accomplishments
- Long Term Incentive award for dedication and quality work
- Awarded for leading and complying the Products to Regulatory requirements for Audit
- Strategizing and implementing Fraud Risk Strategy
- Conducting 80+ customer trainings to improve product usage during product rollout.
Hobbies
- Volunteering, community service or charity work
- Creative writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Business Analyst
Mastercard
09.2021 - Current
Regional Lead
Business Rules Team - Fraud Risk
06.2019 - 08.2021
Business Rules Engineer
Mastercard
06.2017 - 06.2019
Business Analyst/QA Lead
Illinois Mutual
05.2015 - 05.2016
Senior Test Engineer
V-Serv Limited
06.2013 - 11.2013
Senior Test Engineer
Infosys Limited
03.2011 - 06.2013
Software Engineer and Trainee
Infosys Limited
09.2008 - 02.2011
Developer Trainee
Infosys
Bachelor’s degree - engineering
12th standard - undefined
CBSE Board
10th standard - undefined
CBSE Board
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