DIPANJAN SIKDAR
HELSINGBORG
Summary
Seasoned QA and Business Analyst offering 15+ years of Retail and Payments industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Quality Assurance Engineer
Capgemini Sverige
11.2020 - Current
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Fixed identified issues to improve workflows.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Met tight deadlines to satisfy client demands and project timelines.
- Improved user productivity and efficiency through system training and support.
- Collaborated with management to identify and prioritize new development concepts.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Improved system performance by eliminating operational gaps and software bugs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
- Developed effective improvement plans in alignment with goals and specifications.
Subject Matter Expert
Capgemini India
03.2015 - 09.2020
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Collaborated with management to identify and prioritize new development concepts.
- Monitored and tracked user progress to identify improvement opportunities.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Generated business intelligence reports to inform strategic decision-making.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Optimized data access and storage to improve performance of analytics systems.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Constructed test environments and designed and executed test plans.
- Planned, designed and performed manual and functional project testing and reported defects.
Business Analyst
Capgemini India
07.2012 - 02.2015
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Optimized test cases to maximize success of manual software testing.
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Collaborated with product owners to stay current on intended functionality.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Executed analysis of risks and identified risk mitigation strategies.
- Surveyed clients to ascertain requirements and expectations for product.
Project Management Officer
Capgemini India
01.2011 - 05.2012
- Developed and initiated projects, managed costs, and monitored performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Negotiated and managed third-party contracts related to project deliverables.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Recruited and oversaw personnel to achieve performance and quality targets.
Incident Manager
Capgemini India
09.2009 - 12.2010
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Communicated regularly with customers concerning data exchange and technology integration.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Application Support Engineer
Capgemini India
06.2008 - 08.2009
- Addressed technical issues and guided end users through resolution.
- Supported software integration and implemented maintenance enhancements.
- Improved application performance through optimization of flow processes.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Corrected, modified and upgraded software to improve performance.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Coordinated deployments of new software, feature updates and fixes.
Education
Master of Computer Applications - Computer And Information Sciences
National Institute of Technology
Durgapur, India05.2008
Bachelor of Science - Maths
Burdawan University
Durrgapur, India08.2005
Skills
- Data Analysis
- KPI Tracking
- Quality Assurance
- Workflow Analysis
- Gap Analysis
- Forecasting and Planning
- Project Management
- Test Case Scenarios
- Staff Management
- Quality Processes
- Manual Testing
- Software Release and Versioning
- Test Plans and Test Methodologies
- Scenarios and Use Cases
- Documentation Skills
- Hardware and Software Configuration
- Training and Onboarding
- Software Development Tools: JIRA, Confluence
- Test Planning
- Root Cause Analysis
- Scrum Methodology
- Technical Support
- User Acceptance Testing
- Release Planning
Languages
Bengali, Hindi
Native language
English
Proficient
C2
Swedish
Elementary
A2
Domain Knowledge
Retail, Payments, Telecommunication,
In-Store Payments, EFT Payments, Checkouts, On-Line Payments
Timeline
Quality Assurance Engineer
Capgemini Sverige
11.2020 - Current
Subject Matter Expert
Capgemini India
03.2015 - 09.2020
Business Analyst
Capgemini India
07.2012 - 02.2015
Project Management Officer
Capgemini India
01.2011 - 05.2012
Incident Manager
Capgemini India
09.2009 - 12.2010
Application Support Engineer
Capgemini India
06.2008 - 08.2009
Master of Computer Applications - Computer And Information Sciences
National Institute of Technology
Bachelor of Science - Maths
Burdawan University
Similar Profiles
Avik ChattopadhyayAvik Chattopadhyay
Senior Solution Architect at Capgemini SverigeSenior Solution Architect at Capgemini Sverige
Shivam JaiswalShivam Jaiswal
Team Lead/Architect at Capgemini Sverige ABTeam Lead/Architect at Capgemini Sverige AB
Mohammed Rafiq ShaikhMohammed Rafiq Shaikh
Delivery Architect at Capgemini Sverige ABDelivery Architect at Capgemini Sverige AB