DINAH STEEN-HANSEN
Stockholm
Summary
Dynamic and customer-focused professional with a background in business and administration studies from San Francisco and extensive experience as a Customer Service Representative in both automotive and transportation sectors. Proven track record of managing high-value accounts, including luxury automotive brands and major Nordic clients, with a focus on building strong client relationships, improving service processes, and ensuring customer satisfaction. Skilled at navigating complex customer needs, streamlining communication, and collaborating across teams to deliver high-quality service and support. Passionate about leveraging business knowledge and customer service expertise to enhance client experiences and drive operational success.
Overview
7
7
years of professional experience
Work History
KEY ACCOUNT MANAGER
Ebusco Sweden
Gothenburg
12.2023 - 03.2025
- Acted as primary point of contact for major Nordic clients, including Nobina and Keolis.
- Managed end-to-end customer relationships, delivering tailored support and service continuity.
- Collaborated with engineering, logistics, and sales teams to resolve complex service requests efficiently.
OFFICE COORDINATOR
Compass Group
Gothenburg
09.2022 - 12.2023
- Ensured seamless daily office operations for Compass Group through effective coordination.
- Utilized strong administrative skills to enhance organizational efficiency and service delivery.
- Delivered exceptional customer service in alignment with company mission.
- Supported operational needs of a global leader in food and support services.
CUSTOMER SERVICE REPRESENTATIVE
AW Collision
San Francisco
06.2020 - 08.2022
- Served as primary liaison for high-end automotive dealership clients, ensuring exceptional service and responsiveness.
- Managed communication with dealership service teams, coordinating repair timelines, parts ordering, and quality control.
- Facilitated claims and repair processes, delivering clear communication and regular updates to customers.
- Proactively addressed customer needs to enhance satisfaction throughout the repair process.
OFFICE MANAGER
AW Collision
San Francisco
06.2018 - 06.2020
- Promoted to Office Manager from Receptionist, overseeing diverse accounting and administrative tasks.
- Managed payroll processes, ensuring accurate and timely compensation for employees.
Education
ASSOCIATES DEGREE - ADVERTISING
Academy Of Art University
San Francisco, CA01.2019
BACHELOR'S DEGREE - BUSINESS & ADMINISTRATION
Hult International Business School
San Francisco, CA01.2017
Skills
- Administrative support
- Customer service
- Rapid learner
- Communication and listening skills
- Staff training and education
- Account management
- Professional telephone etiquette
- Problem solving
- Creativity and innovation
- Team collaboration
- Data entry proficiency
- Computer skills
- Social media management
- Marketing strategies
Timeline
KEY ACCOUNT MANAGER
Ebusco Sweden
12.2023 - 03.2025
OFFICE COORDINATOR
Compass Group
09.2022 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
AW Collision
06.2020 - 08.2022
OFFICE MANAGER
AW Collision
06.2018 - 06.2020
ASSOCIATES DEGREE - ADVERTISING
Academy Of Art University
BACHELOR'S DEGREE - BUSINESS & ADMINISTRATION
Hult International Business School
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