Interior Decorating
Dimple Joshi
Senior Project manager
Stockholm
Summary
Dedicated debt management professional with history of meeting company goals utilizing consistent and organized practices. Experienced in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Willingness to take added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Senior Project Manager - Debt Management Services
Bajaj Finance Ltd
Pune
09.2022 - Current
- Initiated and executed a project with a team of 4, Independent Collection Associate (ICA) which included onboarding, training, monitoring 600 pan-India agents with a concept of tele communication work from home module.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Executed analysis of risks and identified risk mitigation strategies.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Project Manager - Debt Management Services
Bajaj Finance Ltd
Pune
05.2019 - 09.2022
- Defined project scopes, cost estimates and schedules of voice bot services
- Optimized business and management practices to improve all facets of project development and execution
- Designed various scripts for business needs which was recorded by Voice bot.
- Identified plans and resources required to meet project goals and objectives.
- Pan India vendor management for NACH mandate portfolio
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Utilized data visualization tools to effectively communicate business insights.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
Education
MBA - Finance
2019
Master Of Commerce - Marketing
Skills
- Proficient in project coordination and management
- Strong analytical skills with experience in financial analysis and reporting
- Excellent communication skills, both written and verbal, in Swedish and English
- Ability to facilitate meetings and present in larger groups
- Familiarity with agile and conventional development methods
- Detail-oriented and well-organized with a proven ability to multitask
- Proficient in Microsoft Office Suite and project management tools
Achievements
Awarded Hero's for expectational performance for ICA Unit
Kudos Award for Voice Bot development and vendor management
Top performer in the month of Nov'22
Interests
Timeline
Senior Project Manager - Debt Management Services - Bajaj Finance Ltd
09.2022 - Current
Project Manager - Debt Management Services - Bajaj Finance Ltd
05.2019 - 09.2022
Sri Balaji University - MBA, Finance
Pune University - Master Of Commerce, Marketing
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