Desirée Gustafzon

• Assist private customers with financial services including account openings, trading stocks and funds, and support with digital banking solutions (BankID, app, website)
• Handle inheritance cases, domestic and international payments
• Monitor and report suspicious activities related to fraud, money laundering, and other illegal transactions in compliance with regulatory requirements
• Committed to delivering a positive, professional, and high-quality customer service experience

• Provided front-line support via phone and email to private and corporate customers
• Assisted with financial inquiries, including invoices, loan settlements, and vehicle valuations
• Delivered clear explanations of financial terms and solutions
• Focused on building strong customer relationships and ensuring a high-quality service experience

Summer role at the Nordic region’s leading provider of legal events. Tasked with building professional networks in Criminal Law, IT and Digitalisation, and Construction Dispute Resolution. Initiated contact and negotiated with professionals such as lawyers, managers, engineers, and legal specialists, with a strong focus on sales and negotiation.

• Shadowed sales staff in both new and used car sales
• Assisted in test drives and vehicle deliveries
• Observed how sales were tailored to individual customer needs
• Gained insight into B2B sales through collaboration with Key Account Managers

• Selling Customer Service | August 2020 – May 2021
• Office Coordinator | April 2020 – March 2021
• Showing Host / Property Viewing Host | May 2019 – November 2020
• Office Manager | July 2019 – April 2020
• Receptionist | May 2019 – July 2019