Denise Broberg

• Drive the ongoing success of the Cornerstone solution within client organizations, focusing on building and maintaining relationships with strategic business process owners and leadership.
• Employ a consultative approach to establish consensus and implement best practices across various functional areas, such as Onboarding, Learning, Development, Competencies, Performance, Succession, and Compensation.
• Utilize extensive practitioner experience in the HR industry to foster relationships with key Business Process Owners and Business Leaders.
• Integrate in-depth knowledge of clients' businesses to strategically apply the Cornerstone suite throughout the client lifecycle, ensuring optimized solutions that meet their evolving needs.
• Educate clients on self-service tools, release processes, and other programs to drive successful partnerships.
• Act as an advisor, validating client business requirements, assessing impacts, and effectively communicating them within the context of internal change management and employee engagement.
• Provide advanced solution support to internal client support and product development teams.
• Serve as an expert advisor on the Cornerstone solution within the client service network.

• Developed and executed product offer strategies to achieve business objectives and drive customer acquisition and retention.
• Collaborated with cross-functional teams, including product management, marketing, and sales, to define, develop, and launch new product offers.
• Conducted comprehensive market and competitive research to identify customer needs, market trends, and pricing insights.
• Led the end-to-end offer development process, encompassing offer design, pricing, packaging, and positioning.
• Analyzed offer performance and customer feedback to identify areas for improvement and optimization.
• Collaborated with sales and marketing teams to develop sales enablement materials and go-to-market strategies.
• Monitored and reported on offer performance, including revenue, profitability, and customer satisfaction metrics.

• Successfully delivered client project implementations as part of the Nordic Professional Services team.
• Led project steering and coordination, ensuring effective collaboration and timely delivery.
• Managed system configuration, ensuring the Talentsoft Cloud-based talent management and learning solution met client requirements.
• Facilitated training sessions and workshops to drive user adoption and proficiency.
• Provided consulting services, offering expert guidance on leveraging the Talentsoft solution.
• Coordinated integration efforts with relevant systems and platforms.
• Led change management initiatives to ensure smooth transitions and alignment with client goals.
• Specialized in the implementation of modules such as Recruiting, Core HR (Talentsoft HUB), and Learning.
• Served as the main point of contact for all project management activities within project implementations.

• Project Management: Successfully led and delivered various projects within organizations as external consultant, ensuring timely execution and adherence to project objectives and stakeholder expectations.
• Change Management: Actively contributed to change initiatives, playing a crucial role in implementing new processes and routines within HR departments, driving organizational efficiency, and ensuring smooth transitions.
• GDPR: Demonstrated expertise in ensuring compliance with GDPR (General Data Protection Regulation).
• HR Process Improvement: Identified opportunities for optimizing HR processes and routines, implementing effective solutions to streamline operations, enhance employee experiences, and support organizational growth.
• Consulting and Training: Provided expert guidance and consulting services to internal stakeholders, delivering training sessions and workshops to facilitate skill development, foster employee engagement, and ensure HR best practices.
• Relationship Building: Established strong relationships with internal teams and external stakeholders, collaborating closely with HR departments, project teams, and management to align efforts and achieve organizational goals.

• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Operated and maintained applicant tracking and candidate management systems.
• Collaborated with hiring managers to understand job requirements and expectations.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Coordinated schedules to arrange management interviews with applicants.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

As a Recruiter at Ikett, my primary responsibility was to recruit consultants for customers in the industry sector. I played a crucial role in identifying and attracting highly skilled professionals with industry-specific expertise to meet the staffing needs of Ikett's clients.

• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Developed recruiting strategies to identify qualified candidates and build network.
• Operated and maintained applicant tracking and candidate management systems.
• Collaborated with hiring managers to understand job requirements and expectations.

• Administrative Support: Assisting with general administrative tasks, such as managing correspondence, drafting documents, organizing meetings, and handling incoming calls. You were responsible for maintaining calendars, scheduling appointments, and coordinating travel arrangements for executives and team members.
• Office Management: Overseeing the smooth functioning of the office by managing office supplies, equipment, and facilities. You handled tasks related to office maintenance, including coordinating repairs, liaising with vendors, and ensuring a clean and organized workspace.
• Records and Documentation: Maintaining accurate and up-to-date records, including filing systems, databases, and internal documentation. You ensured the confidentiality and security of sensitive information, handled document archiving, and retrieved files as needed.
• Communication and Correspondence: Facilitating effective communication within the office by handling internal and external inquiries, responding to emails, and coordinating interdepartmental communication. You demonstrated professionalism and excellent communication skills in all interactions.
• Meeting and Event Coordination: Assisting in the coordination and preparation of meetings, conferences, and events. This involved managing logistics, arranging venues, coordinating schedules, preparing meeting materials, and ensuring smooth execution.
• Team Support: Providing support to various teams and departments as required. This involved collaborating with colleagues, assisting with projects, and coordinating cross-functional activities to achieve organizational goals.
• Reception Duties: Greeting visitors, clients, and stakeholders with a warm and professional demeanor. You managed the reception area, directed inquiries to the appropriate individuals, and ensured a positive and welcoming experience for guests.
• Time and Task Management: Effectively managing multiple tasks, prioritizing work, and meeting deadlines. You demonstrated strong organizational skills and attention to detail, ensuring that assignments were completed accurately and efficiently.
• Ad hoc Support: Assisting with special projects, ad hoc assignments, and other tasks as needed. You displayed flexibility and adaptability in supporting various departments and initiatives within the organization.

• Guest Services: Greeting guests with a friendly and professional demeanor, providing a positive first impression. You handled guest inquiries, provided information about hotel amenities and services, and assisted with check-ins and check-outs.
• Reservation Management: Managing hotel reservations and room bookings, ensuring accurate and up-to-date information in the hotel's system. You effectively coordinated room assignments, upgrades, and special requests to optimize guest satisfaction.
• Front Desk Operations: Handling front desk duties efficiently, including managing guest arrivals and departures, processing payments, and issuing room keys. You maintained the reception area, keeping it clean, organized, and presentable.
• Communication and Coordination: Facilitating effective communication between guests and various hotel departments, ensuring that guest requests and concerns were addressed promptly and efficiently. You collaborated closely with housekeeping, maintenance, and other teams to meet guest needs.
• Concierge Services: Providing recommendations and assistance to guests regarding local attractions, dining options, transportation, and other inquiries. You helped guests make arrangements for tours, reservations, and special requests to enhance their stay.
• Problem Solving: Handling guest complaints, concerns, and special requests in a professional and efficient manner. You demonstrated excellent problem-solving skills, finding appropriate solutions to ensure guest satisfaction and resolve issues.
• Multitasking and Time Management: Managing multiple tasks simultaneously, including phone calls, guest requests, administrative duties, and other responsibilities. You effectively prioritized work, ensuring that all guest needs were met in a timely manner.
• Cash Handling and Reporting: Handling cash transactions, accurately processing payments, and maintaining proper documentation. You were responsible for reconciling daily transactions, preparing reports, and ensuring compliance with financial procedures.
• Teamwork and Collaboration: Collaborating with fellow team members to create a positive and supportive work environment. You worked closely with colleagues from various departments, contributing to the overall success of the hotel and fostering a cohesive team spirit.