Deividas Barkauskas
Klaipėda,Lithuania
Summary
Very communicative, easily establish rapport with people of all personalities, and remain composed in stressful situations. Have fast and proficient computer skills, and capable of working both independently and as part of a team. Highly motivated and strive to achieve set goals. Have experience in B2C sales and do not shy away from finding the right sales approach for a customer. Additionally, Have technical support experience and have been working in this field to date, making a suitable candidate for this job position. Detail-oriented with extensive experience in telecommunications, retail, and customer service. Troubleshoot technical, complex issues with ease and patience, delivering Tier 2 support knowledge. Highly adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical problems.
Overview
11
11
years of professional experience
Work History
• UAB TELE2 LIETUVA
Technical Customer Support Expert
07.2022 - Current
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Crafted intelligent, professional responses to emailed and web chat customer questions.
- Troubleshot problems with software, hardware and networking for users.
- Tracked changing software and technologies with potential to impact customer requirements.
- Partnered with sales, operations and field service teams to coordinate solutions.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
• UAB RIMI LIETUVA
Courier
07.2021 - 07.2022
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
• Bronshoj Spillehal & Sportsbetting
Dealer
02.2016 - 06.2018
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Trained new dealers in rules and operation of different games.
• O .B Istrovo I Į . „Tachtos . Lt
Cutting Machine Operator
02.2013 - 03.2015
- Operated large cutting machines to make detailed custom cuts for various types of products.
- Managed large workload of quality production in fast-paced environment with interruptions and tight deadlines.
- Read work order and verified required pre-fabrication work.
- Took materials and cut to proper dimensions based on production order specifications.
Education
No Degree - Logistics Coordinator
Klaipėdos Laivų Statybos Ir Remonto Mokykla
Lithuania09.2012
Skills
- Critical Thinking
- Flexible and Adaptable
- Multitasking Abilities
- Problem-Solving
- Excellent Communication
- Time Management
- Teamwork
- Fast Learnings
Languages
Lithuanian
Native language
English
Upper intermediate
B2
Russian
Elementary
A2
Timeline
• UAB TELE2 LIETUVA
Technical Customer Support Expert
07.2022 - Current
• UAB RIMI LIETUVA
Courier
07.2021 - 07.2022
• Bronshoj Spillehal & Sportsbetting
Dealer
02.2016 - 06.2018
• O .B Istrovo I Į . „Tachtos . Lt
Cutting Machine Operator
02.2013 - 03.2015
No Degree - Logistics Coordinator
Klaipėdos Laivų Statybos Ir Remonto Mokykla
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