DEEPTI B

• Currently working as Product Owner for Datacenter in cloud and Infra and managed the Product Backlog and Road Map for the Datacenter Infra Facilities
• Managed a team of 12 across Nordics and have delivered High impact Projects which were helping in Cost Saving and Customer Satisfaction.
• Budgeting, Financials, 3rd Party Vendor Support as well as Managing PO's

• Developed and maintained courteous and effective working relationships.
• Managed team of 14 Consultants from Cognizant in India and Riga , overseeing hiring, training, and professional growth of employees.
• Handled day-to-day running of Agile teams with scrum method, ensuring high levels of productivity and progression.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Worked closely with Venture Owners and Business as well as sales & Marketing teams to maintain optimum levels of communication to effectively and efficiently complete projects.
• Eliminated downtime and maximized revenue by providing top project quality control , was very much involved in the latest Top priority Projects from the company

• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
• Prioritized roadmap in order to achieve product goals and metrics.
• Collaborated with sales, marketing and support teams to launch products on time and within budget.
• Reviewed billing problems, researched issues and resolved concerns.
• Worked with customers to develop payment plans and bring accounts current.
• Worked with CGI for the Preprocessing and Invoice Printshop partners and also Delivery Partners so was part of entire Invoicing cycle for the current company.
• Oversaw high-volume accounting operations with 5 persons team focused on efficient budget administration

• Joined as an Employee of HI3G Access AB ( was a consultant before to the same company since 2011 from an Indian Company )
• Testing Responsible from Billing agile team & Requirement Lead
• Providing Automation support which includes selecting the test case to automate, designing the test scripts & maintaining the same.
• Communicated status updates to stakeholders to widen impact of testing and demonstrate value of optimization program.
• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
• Participated in all phases of system development life cycle, from requirements analysis through system implementation.
• Led Billing team in delivery of important project like online charging & Prepaid Roaming, resulting in high results in revenue.
• Agile Scrum Master of a team of 7 and helped in all the sprint planning, scrum activities.
• Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.

● Prepared, tracked and maintained project QA task, timeline and progress

● Preparation of test plan & test cases.

● System Integration Testing of order creation, order fulfillment and billing systems.

● Regression testing using QTP and manual tests in Collections.

● Preparation of daily status reports, Defect SLA report and Causal Analysis of defects after every implementation.

● Requirements walkthrough.

● Estimation on the level of effort for the enhancement/Support fixes.

● Planning the activities for the vendor QA team.

● Onsite – Offshore coordination.

● Providing training/KT on new features to the team.

● Giving demo to BA/Project Management Team, once it is QA certified.

Providing Automation support which includes selecting the test case to automate, designing the test scripts & maintaining the same.

• IT IS Tools COE – CCM .net Project CCM .net Customer Carnival, Agility and General Motors.
  In CCM.Net, we provide a robust solution framework which helps to operate the internal support desk that spans a global enterprise, maximizes productivity for both agents and employees, and maximizes efficiency throughout the organization.
  The focus of the solution is towards increasing the First Call Resolution Rate, Reduction in the mean time to closure by accessing the knowledge repository, optimization of service desk resources through appropriate routing mechanism and enforcing rigor in to overall operations driven by escalations based on SLAs & prioritization of requests based on business impact.
• ASP.Net & PL/SQL Developer
• Customer Interaction including Presales and product Demo.