Deep Ramachandran

• Providing support to cross functional teams on day to day premium processing tasks and operating day to day controls. Continuous communication with clients to ensure smooth processing of files receipt, file loading, collections/invoicing and cash matching. Support with ad-hoc requests/queries

PROJECTS:

• Referral & Rejection Recovery Projects
  Led multiple initiatives for clients such as Ikano, Renault, and Coop, coordinating stakeholders across operations and legal teams to recover referrals and resolve rejections efficiently, ensuring alignment and timely delivery.
• Customer Data Integrity & Datafix Projects
  Directed a comprehensive project to correct customer data on TIA by analyzing existing inaccuracies, proposing corrective actions, and managing communication with Coop. Ensured data accuracy and improved data governance through effective stakeholder engagement.
• Reporting & Data Management Improvements
  Managed a critical project to address a reporting discrepancy caused by missing payment files and incorrect cancellations. Coordinated planning, communication, and resolution efforts with internal teams and external partners to restore data integrity and develop sustainable processes.
• Premium Reporting & Data Accuracy
  Led efforts to identify and resolve discrepancies in premium reporting, collaborating with partners to implement reliable, long-term solutions that enhanced data accuracy and reporting transparency
• Reporting Process Optimization
  Transitioned reporting processes from monthly to yearly for runoff insurance policies, reducing administrative workload and improving operational efficiency in response to client requirements.
• Referral & Rejection Process Streamlining
  Revamped the referral and rejection handling processes between loading team and the Client Service Controllers. Designed new workflows, communication protocols, and error-tracking systems, resulting in enhanced process efficiency and improved client communication.

• Co-ordinated with internal and external stakeholders the design and deployment of projects related to Financial Management Applications in improving operations. Proposed new solutions and courses of actions based on the Insurance industry trends and best practices leading to reduction in overhead costs by 7.4%
• Undertook a project to identify the accuracy of Invoices and discovered overpayments around $40000 through digital and e-invoices. Ensured 100% compliance with internal policies and audit requirements. Overall responsibility for the Order to cash & Purchase to pay of 4 entities in India, UK, US and Switzerland.

• Provided operational expertise and supported data analysis, reporting needs, continuous improvement initiatives, change management, and optimal client management.
• Led many projects to improve sales and marketing efficiency
• Actively supported in projects designed to streamline operations process to improve operational efficiency