Davis Horwill
Gothenburg,O
Summary
Consulting professional with over ten years of experience in Service Cloud, Sales Cloud, Pardot, Marketing Cloud, Commerce Cloud, and Education Cloud. Proven expertise in analyzing business requirements and strong command of Salesforce multi cloud setup. Actively contributed to workshops and requirement-gathering sessions while crafting detailed user stories and executing testing within Agile and Waterfall methodologies. Collaborative team player dedicated to delivering innovative solutions that drive business success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Consultant
Salesforce Education Cloud
11.2024 - Current
- Led the requirements gathering and functional design phase for a major Salesforce Education Cloud implementation, translating complex business needs into precise Jira user stories and features
- Process Optimization & Mapping: Developed comprehensive process maps and detailed use cases for the Education Cloud platform, streamlining core customer journeys (student, Applicant email journey, Appointment process, Knowledge setup)
- Contributed to the user experience design by creating initial wireframes and mockups, ensuring the Education Cloud solution
- Collaboration with other process areas and leadership to ensure consistency of design and delivery
- Led implementation of Salesforce Education Cloud solutions to enhance student engagement and learning outcomes.
Consultant
Salesforce Commerce Cloud
01.2023 - 01.2024
- Elicited business requirements and defined the implementation scope in collaboration with stakeholders
- Conducting and facilitating requirement gathering workshops to capture and clarify business needs
- Collaboration with architects and stakeholders with regards to architecture and integration of multiple systems including SAP
- Refining existing process and gather enhancements requests
- Analyzing existing build and collaboration with UI/UX team
- SFDC declarative development analysis (flows, configurations: Sales Cloud, Leads Management, Sales lifecycle, Reports, Dashboards, lightning page layouts)
- Involved in UAT testing and enhancements gathering
- Maintenance of Dev ops user stories and aligning with Dev Team throughout project lifecycle
MC and Service Cloud RFP for implementation
09.2023 - 11.2023
- Documentation/ Designing and solutioning for bad day communications
- Involved with workshops on requirement gathering
- Documentation proposed Solution
- Creating Jira User Stories
- Communication with stakeholders on enhancements and best practices
- Collaboration with internal architects and developers
Pardot Implementation
06.2023 - 09.2023
- Migration and Implementation for email campaigns
- Setting up email templates involving customized templates and coordinating with development teams
- Account and prospect migration from legacy systems to Pardot
- Segmentation lists, Dynamic lists, form designs for email campaigns, connected campaigns setup, training end users
- Testing on email renders for multiple providers
- Email deliverability best practices, reports on email performance
Pardot & Sales Cloud Implementation
05.2023 - 09.2023
- Implementation for Lead Qualification and Assignment strategies & GDPR process
- Collaboration with third party and salesforce teams to handle data integration between SF to Pardot for Lead Assignment
- Chatbot to Pardot integration for task assignment to Sales
- Analyzing Sales Cloud flow logics for mapping Pardot values
- Implement GDPR automation through double and single opt in processes for DACH and Non-DACH countries
Pardot Support & Implementations
01.2021 - 09.2023
- Pardot Specialist /Senior Engineer. Worked directly with Salesforce to understand existing customer requirements and also enhance marketing strategies, including best practice recommendations for email deliverability, Pardot integration and sync issues
- Design and Implementation of business solutions for Pardot and Salesforce, including Pardot integration, connector setup, designing forms & landing pages
- Troubleshooting Automation Rules & Engagement Studio
- Requirement gathering for platform extensions including Pardot Lighting Email Builder & Connected Campaigns setup
- Hiring & training internal resources for Pardot team
- Liaise with Salesforce Product Team on known issues
- Provide training and technical support to clients & end users
Salesforce Admin/Configurator
01.2020 - 09.2022
- Responsible for the implementation of solutions for various clients for Sales cloud including Lightning Builder Pages, Sharing Settings, Profiles, Users, Page Layouts, Relationships, Approvals, Workflows, Validation Rules, Process Builders, Reports and Dashboards.
- Gathering requirements from the customer
- Assisting with sales cloud requirement analysis
- Sales cloud App creation
- Sales lifecycle, opportunity stage maintenance (Lead to opportunity cycle)
- Creating and Maintaining Profiles, permissions sets, field level security, Sharing settings
- Building, maintaining and modifying Page layout, lightning page layouts, Record types
- Developing validation rules, Flows, process builder, workflows, Matching Rules
- Sharing settings /role maintenance and changes
- Troubleshooting existing build functionality and testing
- User maintenance
- Building list views, Reports and Dashboards custom reports, joint and matrix reports
- Refining configuration and enhancements
- Ensuring solution is fully documented
Service Cloud Admin/Migrations
Salesforce
01.2015 - 01.2020
- Configuring flows/Process Builders, Workflows, Web to Case, email to case
- Worked with Entitlements, SLA setup
- Data Migration from Excel through Data Loader.
- Setting up complex reports, Dashboards, List Views
- Deployments & Sharing Setting setup
- Migration of data from desk.com to Salesforce
- Align Data for SF Objects
- Worked on major data migration and implementation of Service Cloud from scratch
- SLA/Entitlement setup, Macros/Quick text setup
- Community Builder setup
- Analytics for Service Cloud
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Bachelor of Engineering - Computer Science
Vel Multitech Engineering College
Skills
- Client relationships
- Configurations
- Marketing Automation
- Excellent
- Problem-solving
- Attention to detail
- Team leadership & development
Salesforce Products
- Sales Cloud
- Service Cloud
- Pardot
- Commerce Cloud
- Marketing Cloud
Programming Languages
- Basic Apex
- Basic SQL
- Basic HTML
- Debugging
Certification
- Business Analyst
- AI Associate
- Marketing Cloud Email Specialist
- Service Cloud Consultant
- Pardot Specialist
- Pardot Consultant
- MCAE Business Units Accredited Professional
- Salesforce Administrator
- Salesforce Advanced Administrator
- Salesforce Platform App Builder
Personal Information
Title: Senior Solution Consultant
Working Languages
English
Timeline
Consultant
Salesforce Education Cloud
11.2024 - Current
MC and Service Cloud RFP for implementation
09.2023 - 11.2023
Pardot Implementation
06.2023 - 09.2023
Pardot & Sales Cloud Implementation
05.2023 - 09.2023
Consultant
Salesforce Commerce Cloud
01.2023 - 01.2024
Pardot Support & Implementations
01.2021 - 09.2023
Salesforce Admin/Configurator
01.2020 - 09.2022
Service Cloud Admin/Migrations
Salesforce
01.2015 - 01.2020
Bachelor of Engineering - Computer Science
Vel Multitech Engineering College