David Björkman
Stockholm
Summary
Experienced Director with a proven track record of success in leading and managing operations within the entertainment industry. Skilled in Marketing and Ticketing Management, Customer Relationship Management (CRM), Strategic Planning, Team Leadership, and Event Execution.
Overview
21
21
years of professional experience
Work History
Head of Ticketing & Customer Service
Stockholm Live - ASM Global
04.2015 - Current
- (8 yrs 5 mos) - Spearheaded the Ticketing Team, Skyview Team, and Digital Dev at Stockholm Live, overseeing a multi-venue live entertainment district
- Built a team of professionals to achieve exceptional customer service and ticketing management, resulting in over 3 million satisfied visitors each year
- Played an integral role in Stockholm Live's growth and success, establishing it as a premier entertainment destination in Sweden
- Collaborated closely with cross-functional teams and stakeholders, ensuring seamless event planning, marketing, and ticketing strategies
- Aligned operational processes with ASM Global's standards, contributing to the organization's global success.
Key Account Manager
Ticketmaster Sverige
09.2008 - 04.2015
- Led high-stakes account management efforts for prestigious Hockey and Football clubs, strategically located in Stockholm and northern Sweden
- Developed and maintained strong partnerships with key clients, resulting in increased satisfaction and long-term business relationships
- Successfully managed ticketing solutions for complex events, fostering efficiency and effective revenue generation
- Navigated the transition of Stockholm Globe Arenas to Stockholm Live, ensuring a seamless client experience during the organizational shift.
Product and System Trainer
Ticketmaster Sverige
09.2007 - 09.2008
- Conducted comprehensive training sessions for clients during the introduction of the cutting-edge Microflex platform in Sweden
- Facilitated seamless adoption of the new system, equipping clients with the skills and knowledge to maximize its capabilities
- Provided expert guidance on platform features, system functionality, and best practices, enabling clients to optimize their ticketing operations.
Box Office Administrator
Got Event AB
01.2003 - 09.2007
- Managed day-to-day box office operations, ensuring smooth ticket sales and exceptional customer service for diverse events
- Oversaw ticketing logistics for multiple events, effectively coordinating staff and resources to guarantee seamless ticketing experiences.
Education
Elof Lindälv
2004
Skills
- Strategic Leadership
- Marketing Strategy
- Customer Experience Optimization
- Team Management
- Event Planning and Execution
- CRM Implementation
- Stakeholder Collaboration
- Revenue Generation
- Process Improvement
Timeline
Head of Ticketing & Customer Service
Stockholm Live - ASM Global
04.2015 - Current
Key Account Manager
Ticketmaster Sverige
09.2008 - 04.2015
Product and System Trainer
Ticketmaster Sverige
09.2007 - 09.2008
Box Office Administrator
Got Event AB
01.2003 - 09.2007
Elof Lindälv
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