Darshana Likhithkar

Customer : H&M

Responsibility:

• Working with supply chain process in logistics from point of loading to delivery.
• Single point contact with the customers, shipper, consignee, ports, freight forwarders, customs authorities, and suppliers.
• Handling of import flows as H&M: Service provider to approx. 35 destination around the world.
• A multi carrier set-up is used which makes our role to be a link between the customer and the shippers/carriers.
• Coordinated and conducted international on-site customer team, workshops to educate teams on revenue target
• Hands on experience of SAP for Invoice and data management.
• Day to day operations in a busy office environment to include dealing with customers/customs clearance/invoicing/creditors invoices/customer & other reports/other administration duties Workflow query and Job costing.
• Engaging in local, regional, and global networks

Customer : Stora enso, Green Carrier , Nordic Wellness…

Responsibility :

• Being the primary point of contact for assigned CARE customers and acting as an advocate for customers, internally within Maersk.
• Taking part in tenders as sales support, being the primary point of contact for the customer.
• Ensuring smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
• Engage customers in discussions about new business opportunities, business and support expectations, and competitor/market intelligence.
• Kept accurate company records, upholding compliance with regulations and company policies.

Responsibility:

• Recruitment of back office staff.
• Reviewing educational directives with faculty, staff and parents.
• Organized team building activities to foster professional relationships with staff.
• Oversaw database to maintain updated records and accuracy.
• Collaborated with different departments to maintain positive rapport and smooth workflow.

Domain : Telecom

• Managing team size of 13 team members.
• Maintaining call logs and customer's feedback records.
• Update all daily call logs to higher management on a daily basis.
• Took ownership of escalated customer issues and followed through to resolution.
• Delivered feedback constructively to enhance team performance.