Darla Dorsainvil
Fremont ,CA
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Possess specialized skills in guest relations, event coordination, and problem-solving. Excel in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction.
Overview
2
2
years of professional experience
Work History
Spa Concierge
Hurrem Hammam Wellness
Miami, Florida
11.2023 - 05.2024
- Assisted in the opening of Miami's first Hammam Spa
- Greeted guests upon arrival, provided information about spa services and amenities along with spa tours, and answered any questions or concerns.
- Resolved customer complaints in a professional manner while upholding company standards.
- Organized and maintained cleanliness of the reception area and spa, including restocking supplies as necessary.
- Maintained accurate inventory of products used at the Spa, ordering new items when needed.
- Managed beginning and end-of-day procedures, as well as shift changes and special projects.
- Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.
- Assisted in training new Spa Concierges on proper procedures for handling guest inquiries.
Amenity Concierge
Solemia Shoreline
Miami, Florida
03.2023 - 10.2023
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
- Managed guest inquiries and resolved issues swiftly to guarantee satisfaction.
- Ensured accurate distribution of mail and packages for residents.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Trained new staff members on proper policies and procedures related to customer service delivery.
Server
JPK! Miami
Miami, Florida
03.2022 - 03.2023
- Served food and beverages to patrons and immediately remedied issues with orders.
- Implemented feedback from customers to improve service quality and menu offerings.
- Stocked service areas with supplies during slow periods.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
GED -
Diablo Valley College
Pleasent Hill, California 08-2025
Skills
- Customer service
- Inventory management
- Appointment scheduling
- Regulatory compliance
- Sales proficiency
- First aid and CPR
Languages
English
First Language
French
Advanced (C1)
C1
Haitian Creole
Advanced (C1)
C1
Timeline
Spa Concierge
Hurrem Hammam Wellness
11.2023 - 05.2024
Amenity Concierge
Solemia Shoreline
03.2023 - 10.2023
Server
JPK! Miami
03.2022 - 03.2023
GED -
Diablo Valley College
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