Daria Liashchuk
Stockholm
Summary
Result-driven Senior Account Manager with over 10 years of experience in sales, business development, and strategic partnerships. Proven track record of streamlining internal processes and consistently exceeding performance targets. Recognized for resilience in high-pressure situations, effectively managing complex challenges while ensuring client satisfaction. Core competencies include client relationship management, strategic planning, and process optimization, driving productivity and operational excellence.
Overview
11
11
years of professional experience
Work History
Senior Account/Delivery Manager
Devox Software
Toronto
04.2023 - Current
- Participated in decision-making board responsible for strategy definition and cross-functional execution planning.
- Handled reporting and invoicing for international client engagements, maintaining a 95% retention.
- Pinpointed growth areas, boosting yearly revenue by 38% with tailored business strategies.
- Coordinated cross-departmental efforts to successfully deliver IT outsourcing and product development projects on schedule and within defined parameters.
- Managed escalations to ensure customer satisfaction.
- Collaborated with technical teams to align service delivery with client expectations, achieving a 70% reduction in escalations.
- Executed corrective measures to enhance client satisfaction.
- Optimized internal procedures, increasing team efficiency and cutting down on delays.
Senior Partnerships Manager
Netguru
Warsaw
10.2021 - 04.2023
- Successfully secured and cultivated over 30 strategic partnerships, generating a substantial flow of 80+ high-quality leads, that resulted in 15% increase in the company's revenue.
- Played a key role in establishing relationships with industries giants such as Google, Amazon, and Webflow, improving our brand visibility and unlocking numerous opportunities through their partnership programs.
- Developed innovative partnership strategies that forged connections with influential venture capital firms, enabling us to actively engage with their portfolio of high-potential startups, including unicorns.
- Managed meetings with both potential partners and clients, fostering long-term relationships that lead to a higher frequency of project collaborations and recurring business opportunities.
- Led negotiations and contract discussions with key partners, successfully securing advantageous terms and conditions that aligned with the company's objectives and maximized mutual benefits.
- Served as a subject-matter expert on partnership programs, delivering impactful presentations and webinars that educated internal stakeholders and external partners. This initiative significantly enhanced partner engagement and collaboration.
Senior Account Executive
Fireart Studio
Warsaw
03.2020 - 10.2021
- Handled inbound inquiries and conducted daily demo calls to drive engagement.
- Achieved a significant 21% rise in 'closed won' rate through strategic collaboration with CMO.
- Surpassed set objectives by more than 300%, resulting in workforce growth with over 25 delivery team new hires.
- Designed tailored engagement plans for a portfolio of 100+ clients, driving repeat business growth.
Independent Business Consultant
Self-employed
Stockholm
06.2018 - 03.2020
- Expanded the presence of Ukrainian software developers in the Nordic region.
- Drove sales growth by 20-30% through effective client engagement in face-to-face meetings.
- Recruited and led a team of four, enhancing efficiency in managing increased inquiries.
- Forged strategic alliances with industry leaders, creating valuable networks that produced consistent revenue.
- Recognized by the leading IT community in the Nordics for generating significant impact.
Account Executive
SoftServe
Ukraine
03.2017 - 06.2018
- Facilitated seamless coordination among onsite Account Executives from diverse global locations.
- Executed campaigns with marketing team collaboration, increasing organic reach and boosting brand visibility.
- Utilized data analysis to pinpoint potential clients.
- Engaged with major European and American banks, enhancing reputation as a trusted financial industry partner.
Account Executive
InternetDevels
Ukraine
09.2015 - 03.2017
- Created strategy, aligning with KPIs to drive company growth.
- Proactively engaged potential clients through demo calls, email outreach, nurturing, and account management.
- Cultivated and nurtured long-term relationships with corporate clients, enabling future expansion opportunities.
- Secured high-value contracts through strategic lead generation techniques.
- Coordinated team readiness for conferences and events in Europe and the US.
Customer Success Manager
Kromtech
Ukraine
06.2014 - 09.2015
- Managed a diverse portfolio of over 200 enterprise clients, providing comprehensive tech support.
- Applied proactive strategies to address client concerns and uncover upselling opportunities.
- Suggested detailed plans to enhance client performance.
- Increased overall sales effectiveness by proficiently managing CRM software.
- Achieved top sales position in a team of 30+ members, maintaining 1st place for over 8 months.
- Earned recognition for exceptional performance and advanced to Team Leader.
Education
Bachelor of Business Administration -
Education Lesya Ukrainka Eastern European National
01-2016
Skills
- Critical thinking
- Challenging the status quo
- Team leadership
- Management and hiring
- Cross-functional collaboration
- Revenue growth
- Customer retention
- Risk assessment
- Performance optimization
- Customer satisfaction monitoring
- Account strategy development
- Project management
- Service delivery
- Invoicing management
Languages
Ukrainian
First Language
English
Proficient (C2)
C2
Swedish
Beginner (A1)
A1
Timeline
Senior Account/Delivery Manager
Devox Software
04.2023 - Current
Senior Partnerships Manager
Netguru
10.2021 - 04.2023
Senior Account Executive
Fireart Studio
03.2020 - 10.2021
Independent Business Consultant
Self-employed
06.2018 - 03.2020
Account Executive
SoftServe
03.2017 - 06.2018
Account Executive
InternetDevels
09.2015 - 03.2017
Customer Success Manager
Kromtech
06.2014 - 09.2015
Bachelor of Business Administration -
Education Lesya Ukrainka Eastern European National
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