Daria Liashchuk
Stockholm
Summary
Accomplished Project Delivery Manager with expertise in end-to-end lifecycle management and client relations. Boosted revenue by through strategic upsells and optimized processes. Skilled in cross-functional collaboration and risk management, ensuring service delivery excellence and customer retention. Leader in enhancing team performance and driving business growth.
Overview
11
11
years of professional experience
Work History
Project Delivery Manager
Belkins
04.2025 - Current
- Managing multiple delivery teams, ensuring projects run smoothly, and KPIs are met.
- Conducting business analysis to identify growth opportunities, optimize processes, and enhance delivery efficiency.
- Overseeing project financials, including budgeting, forecasting, and profitability tracking.
- Acting as the main point of contact for clients, balancing relationship management with hands-on delivery oversight.
- Coordinating cross-functional collaboration between sales, operations, and delivery teams to ensure seamless execution.
- Solving escalations and implementing corrective actions to maintain high client satisfaction.
Senior Delivery Manager
Devox Software
03.2023 - 04.2025
- Participated in decision-making board responsible for strategy definition and cross-functional execution planning.
- Coordinated cross-departmental efforts to successfully deliver product development projects on schedule and within defined KPI's.
- Managed escalations to ensure customer satisfaction.
- Collaborated with technical teams to align service delivery with client expectations, achieving a 70% reduction in escalations.
- Executed corrective measures to enhance client satisfaction.
- Optimized internal procedures, increasing team efficiency, and cutting down on delays.
Growth Account Manager
Netguru
10.2021 - 04.2023
- Oversaw the delivery of 30+ strategic partnership projects with companies like Google, Amazon, and Webflow.
- Facilitated seamless execution of joint initiatives while tracking KPIs, and ensuring delivery quality.
- Negotiated contracts with favorable upsell terms, strengthening long-term revenue streams.
- Designed scalable processes for partner engagement, improving project handovers, and delivery timelines.
- Acted as the project lead for webinars, workshops, and campaigns, ensuring measurable impact.
Senior Account Manager
Fireart Studio
03.2020 - 10.2021
- Coordinated delivery planning, securing repeat business through consistent execution.
- Increased closed-won rate by 21% via collaboration with the CBDO on structured engagement workflows.
- Exceeded sales goals by 300%, generating demand that led to onboarding 25 or more new delivery hires.
- Managed requirement gathering, demos, and delivery handoffs to ensure client satisfaction, and project success.
Independent Project Delivery Consultant
Self-employed
06.2018 - 03.2020
- Provided consulting to multiple clients across different industries, advising on project delivery models, and scaling strategies.
- Supported clients in optimizing collaboration with external delivery teams, reducing risks, and improving outcomes.
- Drove 20–30% business growth for clients by aligning delivery capacity with market expansion needs.
- Recruited and led multiple team to manage increased client project volume, ensuring smooth execution.
Project Manager
SoftServe
03.2017 - 06.2018
- Coordinated global account teams and delivery resources to execute large-scale client projects.
- Closely cooperated with the R&D department, coordinating their collaboration with sales and marketing to ensure seamless project delivery.
- Aligned technical roadmaps with client needs, improving delivery outcomes, and client satisfaction.
- Utilized data analysis for project targeting, identifying high-value opportunities.
- Supported upsell initiatives with European and U.S. banks, ensuring delivery capacity matched client growth.
Account Manager
InternetDevels
09.2015 - 03.2017
- Directed project delivery from client onboarding through handoff, aligning outcomes with KPIs.
- Proactively drove up sales through demos and long-term relationship management.
- Secured high-value contracts, ensuring smooth delivery execution, and client satisfaction.
Customer Success Manager
Kromtech
06.2014 - 09.2015
- Managed a diverse portfolio of over 200 enterprise clients, providing comprehensive tech support.
- Applied proactive strategies to address client concerns and uncover upselling opportunities.
- Suggested detailed plans to enhance client performance.
- Increased overall sales effectiveness by proficiently managing CRM software.
- Achieved top sales position in a team of 30+ members, maintaining 1st place for over 8 months.
- Earned recognition for exceptional performance and advanced to Team Leader.
Education
Completed Coursework in Agile, Scrum, And Project Management
BBA - Business Administration And Management
Lesya Ukrainka National University
Ukraine2016
Skills
- End-to-end project delivery
- Cross-functional collaboration (R&D, sales, marketing, product, engineering)
- Client and stakeholder management
- Risk assessment and escalation management
- Process optimization and efficiency improvements
- Strategic upsells and revenue growth
- Service delivery excellence and customer retention
- Team leadership and performance coaching
- Cost control and scope management
Languages
Ukrainian
First Language
English
Proficient (C2)
C2
Swedish
Beginner (A1)
A1
References
References available upon request.
Legal authorisation to work
Open Work Permit
Timeline
Project Delivery Manager
Belkins
04.2025 - Current
Senior Delivery Manager
Devox Software
03.2023 - 04.2025
Growth Account Manager
Netguru
10.2021 - 04.2023
Senior Account Manager
Fireart Studio
03.2020 - 10.2021
Independent Project Delivery Consultant
Self-employed
06.2018 - 03.2020
Project Manager
SoftServe
03.2017 - 06.2018
Account Manager
InternetDevels
09.2015 - 03.2017
Customer Success Manager
Kromtech
06.2014 - 09.2015
BBA - Business Administration And Management
Lesya Ukrainka National University
Completed Coursework in Agile, Scrum, And Project Management
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