Daniela Trujillo Evb
Stockholm,AB
Summary
Seasoned and versatile communications specialist with a decade of experience in administrative management and support. A natural problem-solver who strives in a fast paced environment with a service-oriented mentality and a warm disposition, my focus is to run administrative operations to their utmost efficiency in order to provide outstanding high-level support.
Overview
12
12
years of professional experience
Work History
Junior Chief of Staff
Everyware
05.2023 - 09.2023
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Created organized filing system to manage department documents.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
- Coordinated office events, seminars and meetings for staff and clients.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Provided comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.
- Mentored and developed junior staff members; fostering a culture of continuous learning and collaboration within the organization.
- Built and managed processes for tracking and monitoring department performance.
- Led crisis-management efforts during unexpected challenges; mitigating potential negative impacts on business operations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized and updated databases, records and other information resources.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Created reports, presentations and other materials for executive staff.
- Improved internal processes through thorough review, resulting in a reduction of wasted time and resources.
- Implemented data-driven performance evaluations, leading to an improvement in employee accountability and job satisfaction.
- Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
- Conducted regular performance reviews for direct reports, providing constructive feedback for continuous professional growth.
- Coordinated company-wide events, fostering a strong sense of community among employees.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated leadership skills in managing projects from concept to completion.
Executive Assistant to the CEO
Everyware
12.2021 - 05.2023
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Created and managed office systems to efficiently deal with documentation.
- Facilitated training and onboarding for incoming office staff.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Used advanced software to prepare documents, reports, and presentations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Maintained confidentiality with highly sensitive materials, always maintain strict confidentiality.
- Managed high volumes of all incoming and outgoing correspondence.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed complex executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Took notes and dictation at meetings.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Handled confidential and sensitive information with discretion and tact.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Personal Assistant to the Managing Director
Ladygunn Magazine
04.2019 - 07.2021
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
- Assisted with budget management by tracking expenses, processing invoices, and generating financial reports.
- Implemented new office procedures to streamline administrative tasks and increase efficiency levels within the workplace environment.
- Updated and maintained confidential databases and records.
- Served as point of contact between clients and managerial staff.
- Organized high-level events such as conferences and company retreats to foster teamwork and collaboration.
- Coordinated travel logistics including flight bookings, accommodations and transportation ensuring seamless trips for the Managing Director.
- Wrote reports, executive summaries and newsletters.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Gathered necessary documentation for meetings by liaising with internal team members or external partners effectively.
- Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids.
- Displayed absolute discretion at handling confidential information.
- Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
Client Relations Representative
Ladygunn Magazine
02.2017 - 05.2019
- Navigated complex situations tactfully, ensuring positive outcomes for both the client and the organization.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained extensive knowledge of company offerings, enabling quick identification of solutions for client needs.
- Strengthened client relations through in-person meetings, phone calls, and email correspondence as needed.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed and updated databases to handle customer data.
- Enhanced client satisfaction by addressing and resolving their concerns promptly and professionally.
Executive Assistant to the Chief Executive Officer
Pitch & Smith
11.2013 - 09.2016
- Streamlined communication by managing correspondence between the CEO and external stakeholders.
- Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
- Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
- Updated and maintained confidential databases and records.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Used advanced software to prepare documents, reports, and presentations.
- Strengthened relationships with key partners through professional representation at industry events or conferences when necessary on behalf of the CEO.
- Supported decision-making processes by compiling research data and presenting findings to the CEO.
Client Communications Specialist
Pitch & Smith
11.2013 - 09.2016
- Monitored industry trends, providing timely updates and recommendations to clients.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Implemented feedback from clients, continuously improving communication materials and approaches.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Negotiated contract terms with vendors, securing favorable rates that contributed to cost savings for both clients and the company.
- Effectively managed competing priorities while maintaining exceptional attention to detail in all client interactions.
- Prepared contracts and related documentation according to strict standards.
- Created customer support strategies to increase customer retention.
International Client Development & Liason
International Artist Rescue & Development
03.2012 - 08.2014
- Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed and implemented liaison initiatives to facilitate communication between departments and stakeholders.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Streamlined information flow for increased efficiency by implementing a centralized document management system.
- Created and managed project plans, timelines and budgets.
- Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Devised and implemented processes and procedures to streamline operations.
Education
Bachelor of Arts - Journalism, Media & Communications
University of Texas
Austin, Texas05.2011
Skills
- Planning and Prioritization
- Meticulous attention to detail
- Operational Reporting
- Critical Thinking
- Business Needs Identification
- Process Improvement
- Administrative Staff Management
- Ethical Leadership
- Complex Travel and Calendar Coordination
- Event Planning
- Confidential Document Control
- Microsoft Office Suite
- Staff Management
- Document & Communications Preparation
Languages
English, Spanish
Native language
Swedish
Advanced
C1
French
Elementary
A2
Russian
Beginner
A1
Timeline
Junior Chief of Staff
Everyware
05.2023 - 09.2023
Executive Assistant to the CEO
Everyware
12.2021 - 05.2023
Personal Assistant to the Managing Director
Ladygunn Magazine
04.2019 - 07.2021
Client Relations Representative
Ladygunn Magazine
02.2017 - 05.2019
Executive Assistant to the Chief Executive Officer
Pitch & Smith
11.2013 - 09.2016
Client Communications Specialist
Pitch & Smith
11.2013 - 09.2016
International Client Development & Liason
International Artist Rescue & Development
03.2012 - 08.2014
Bachelor of Arts - Journalism, Media & Communications
University of Texas
Similar Profiles
Kirby PieriKirby Pieri
Baseball Instructor at Pitch 2 PitchBaseball Instructor at Pitch 2 Pitch
Thabo SitholeThabo Sithole
Hairdresser & Barber at Pitch Black InstituteHairdresser & Barber at Pitch Black Institute
Aryan MahmudAryan Mahmud
Transfer Agent at Pitch Perfect SolutionsTransfer Agent at Pitch Perfect Solutions