Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
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Daniel Ussov

Daniel Ussov

Customer Support
Tallinn

Summary

Customer Support Specialist with experience providing assistance via phone, chat, and email. Skilled in resolving issues with empathy and efficiency, meeting KPIs, and ensuring customer satisfaction. Strong communicator, adaptable to diverse customer needs, and proficient with knowledge resources and AI tools. Recognized for problem-solving, patience under pressure, and a proactive, customer-first approach.

Overview

4
4
years of professional experience
1
1
Certification
3
3
Languages

Work History

Customer Support

Webhelp OÜ Concentrix
Tallinn
06.2024 - Current
  • Delivered customer support via phone, chat, and email, with full case ownership and empathy.
  • Consistently met KPIs, including resolution rate, quality, and handling time, while ensuring compliance with data security standards.
  • Applied strong product knowledge and clear, adaptable communication to resolve diverse customer issues.

Web Developer

BALTRESTO OÜ
09.2023 - 05.2024
  • Managed and developed WordPress and WooCommerce websites, including design improvements, product management, and custom functionality.
  • Implemented new solutions to enhance site performance, usability, and business needs.
  • Provided IT support, resolving technical issues, and assisting colleagues with IT-related tasks.

Tender

Samsa Family Bakers OÜ
05.2022 - 09.2022
  • Served customers, processed orders, maintained cleanliness, and coordinated with the kitchen to ensure smooth operations.
  • Prepared items and managed order flow efficiently in a fast-paced environment.
  • Successfully handled high volumes of customers and orders independently during peak hours.

Tender

McDonalds
09.2021 - 06.2022
  • Gained hands-on experience across multiple roles, completing tasks quickly, accurately, and with professionalism.
  • Maintained a polite and supportive attitude toward both clients and colleagues.
  • Resolved issues calmly and effectively, ensuring smooth operations under pressure.

Education

Vocational education - Software developer

Tallinna Polütehnikum
Tallinn
2024

Elementary education -

Lasnamäe Gümnaasium
Tallinn
2020

Skills

Customer support in multiple languages

Software development

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Certification

B

Hobbies

  • Fitness and gym training
  • Computer and board games
  • Spending time with friends

Timeline

B

01-2025

Customer Support

Webhelp OÜ Concentrix
06.2024 - Current

Web Developer

BALTRESTO OÜ
09.2023 - 05.2024

Tender

Samsa Family Bakers OÜ
05.2022 - 09.2022

Tender

McDonalds
09.2021 - 06.2022

Vocational education - Software developer

Tallinna Polütehnikum

Elementary education -

Lasnamäe Gümnaasium

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Daniel UssovCustomer Support