Daniel Ussov
Customer Support
Tallinn
Summary
Customer Support Specialist with experience providing assistance via phone, chat, and email. Skilled in resolving issues with empathy and efficiency, meeting KPIs, and ensuring customer satisfaction. Strong communicator, adaptable to diverse customer needs, and proficient with knowledge resources and AI tools. Recognized for problem-solving, patience under pressure, and a proactive, customer-first approach.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Support
Webhelp OÜ Concentrix
Tallinn
06.2024 - Current
- Delivered customer support via phone, chat, and email, with full case ownership and empathy.
- Consistently met KPIs, including resolution rate, quality, and handling time, while ensuring compliance with data security standards.
- Applied strong product knowledge and clear, adaptable communication to resolve diverse customer issues.
Web Developer
BALTRESTO OÜ
09.2023 - 05.2024
- Managed and developed WordPress and WooCommerce websites, including design improvements, product management, and custom functionality.
- Implemented new solutions to enhance site performance, usability, and business needs.
- Provided IT support, resolving technical issues, and assisting colleagues with IT-related tasks.
Tender
Samsa Family Bakers OÜ
05.2022 - 09.2022
- Served customers, processed orders, maintained cleanliness, and coordinated with the kitchen to ensure smooth operations.
- Prepared items and managed order flow efficiently in a fast-paced environment.
- Successfully handled high volumes of customers and orders independently during peak hours.
Tender
McDonalds
09.2021 - 06.2022
- Gained hands-on experience across multiple roles, completing tasks quickly, accurately, and with professionalism.
- Maintained a polite and supportive attitude toward both clients and colleagues.
- Resolved issues calmly and effectively, ensuring smooth operations under pressure.
Education
Vocational education - Software developer
Tallinna Polütehnikum
Tallinn2024
Elementary education -
Lasnamäe Gümnaasium
Tallinn2020
Skills
Customer support in multiple languages
Software development
undefinedCertification
B
Hobbies
- Fitness and gym training
- Computer and board games
- Spending time with friends
Timeline
B
01-2025
Customer Support
Webhelp OÜ Concentrix
06.2024 - Current
Web Developer
BALTRESTO OÜ
09.2023 - 05.2024
Tender
Samsa Family Bakers OÜ
05.2022 - 09.2022
Tender
McDonalds
09.2021 - 06.2022
Vocational education - Software developer
Tallinna Polütehnikum
Elementary education -
Lasnamäe Gümnaasium