Daniel Mitanto

• Company Overview: retail industry
• Working closely with the head cashier to maintain high levels of quality. Collaborating with human resources and management to accomplish daily budget goals and guarantee excellent customer service delivery.
• Recording knowledge and imparting core values to the group as a whole and arranging shifts strategically and planning to deal with cashier shortages under challenging situations. Keeping the lines of communication open with the company's IT department to guarantee that every warehouse still operates as best it can.
• Organize brainstorming meetings with managers to promote sales solutions and cultivate a harmonious workplace.

• Company Overview: retail industry
• Consistently exceeded daily and weekly sales targets by leveraging effective upselling techniques and personalized clienteling strategies tailored to individual customer needs.
• Delivered exceptional service to a diverse customer base, fostering long-term relationships through expert styling advice and attentive, client-focused support.
• Maintained brand-aligned support on visual merchandising standards, actively contributing to seasonal floor set changes to ensure an engaging and on-brand shopping experience.
• Supported back-of-house operations, including stock replenishment, delivery processing and inventory organization, ensuring seamless store functionality and efficiency.
• Collaborated effectively with team members, contributing ideas to enhance team performance and motivation focused on KPI alignment to consistently meet and exceed daily targets.
• Preparing weekly reports for kpis and sales report and motivate the employees on how to push to the store targets.
• Supported clients with tailoring process measuring, pinning and fitting processes.

• Company Overview: retail industry
• Highly dedicated and customer-centric retail professional with a demonstrated track record, positive and memorable customer experiences. Proven ability to build strong rapport and trust through effective communication and a genuine commitment to customer satisfaction. Adapt at addressing inquiries, resolving issues, and providing informed product recommendations to enhance the overall shopping journey.
• Possessing a keen understanding of the importance of creating a welcoming and engaging atmosphere, I am skilled in navigating dynamic retail environments while maintaining a focus on delivering exceptional service. Known for my strong interpersonal skills, I excel in collaborating with diverse teams to collectively elevate service standards and exceed customer expectations.
• My passion for exceeding customer needs extends beyond the transactional aspect of retail, encompassing a holistic approach to building lasting relationships. Eager to bring my expertise in creating positive customer interactions and contributing to a customer-focused culture to a dynamic retail setting, collective values in customer experience.

• Company Overview: retail industry
• Experienced and results-oriented professional with a proven background in retail operations, poised to excel as a Shop Floor Supervisor, adept at leading and motivating teams to achieve peak performance, ensuring seamless day-to-day operations. Responsible for implementing strategic merchandising initiatives, optimizing product placement, and maintaining an organized and visually appealing store layout.
• Possesses a keen eye for detail and a commitment to excellence, skilled in training and developing staff to uphold high customer service standards and contribute to a positive shopping experience.
• As a proactive problem solver, I can address real-time challenges, resolve customer concerns, and implement process improvements. I am eager to leverage my leadership skills and retail expertise to drive operational efficiency and elevate the overall performance of a retail team in the role of Shop Floor Supervisor.

• Company Overview: retail industry
• Proactive and committed employee representative with a strong track record of advocating for staff rights, improving workplace policies and fostering positive dialogue between staff and management.
• Experienced in chairing committees, conducting negotiations and ensuring fair and transparent communication in non-unionized environments.

*train new staff on customer experience

*assist management in ideas and collboration of reaching daily targets

*Assist in customer service expectations

*encourage in team work and motivating the team