DANIEL EVALDSSON
Tormestorp,M
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
ORDER RECIPIENT
MANPOWER
06.2023 - Current
- Deliver exceptional service by assisting clients with transportation for travel service and medical trips
- Use various systems to make bookings effectively.
- Optimized inbound call flow by properly directing calls within phone queues.
Travel Consultant
Webhelp
08.2022 - 05.2023
- Delivered exceptional customer service by assisting clients with transportation bookings for flights, trains, and hotels
- Used various booking systems to make and manage reservations effectively
- Optimized inbound call flow by properly directing calls within phone queues.
- Handled sensitive information with professionalism and discretion
Customer Service Professional
Sitel Group
11.2018 - 08.2022
- Trained and supported customer advisors to ensure high-quality service delivery
- Served as the primary point of contact for client
- Generated and presented monthly reports to clients
- Collaborated with the team leader to meet and exceed monthly goals
- Educated customers on product use to enhance their experience
- Recognized with a ‘Customer Appreciation' award and achieved a 99% positive customer survey rating.
Assistant Sales Manager
Lidl Sweden
05.2016 - 10.2018
- Resolved customer service issues promptly and satisfactorily
- Worked collaboratively with colleagues to ensure excellent customer satisfaction
- Ensured smooth departmental and store operations by cooperating with colleagues and superiors
- Continuously improved job performance through ongoing training and development.
Education
GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE -
COURSERA
Online04.2021
High School Diploma -
HASSLEHOLM RESTAURANT SCHOOL
HASSLEHOLM SWEDEN06.1997
Skills
Communication Skills
- Customer Service
- Relationship Management
- Text Communication
Sales Skills
- Retail Sales
Travel Booking Skills
- Amadeus
- Linkonline-Silverrail
Technical Skills
- Salesforce CRM Platform
- Computer Networking
- Microsoft Office
- Routing concepts
- VPNs and proxies
- Network security
- Package and Software Management
- Remote Connection and Virtual Machines
- Configuration
- Troubleshooting
Languages
Swedish
Native language
English
Advanced
C1
Timeline
ORDER RECIPIENT
MANPOWER
06.2023 - Current
Travel Consultant
Webhelp
08.2022 - 05.2023
Customer Service Professional
Sitel Group
11.2018 - 08.2022
Assistant Sales Manager
Lidl Sweden
05.2016 - 10.2018
GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE -
COURSERA
High School Diploma -
HASSLEHOLM RESTAURANT SCHOOL
Similar Profiles
Nathaniel ClaytonNathaniel Clayton
Maintenance Technician at ManpowerMaintenance Technician at Manpower
Myron Henry JrMyron Henry Jr
TEAM LEAD at ManpowerTEAM LEAD at Manpower
Juba AMIMERJuba AMIMER
Stagiaire at ManpowerStagiaire at Manpower