Dalia Al Ameen
Dubai -Stockholm - Baghdad
Summary
Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work.
highly -motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Atlas Coopco
Stockholm
12.2022 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served food and beverages to patrons and confirmed complete orders.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
Personal Assistant
Plus vita AB
Stockholm
06.2021 - 10.2022
- Provided support for physical, emotional and social needs of clients.
- Performing basic housekeeping duties including cleaning, laundry and preparing.
- Engaging client in suitable activities , such as taking walks , or having conversations.
- Providing support with personal hygiene , including bathing, dressing, and brushing
teeth.
Front Desk Representative , Receptionist
Cavallo clinc
Dubai
12.2012 - 09.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Field customer queries, provide guidance and assistance with bookings, special orders, up- selling, Answer and respond to telephone calls with professionalism.
- Greet customers in friendly and professional manner.
- Managed customer complaints and rectified issues to complete satisfaction.
- Reminding the manager of important tasks and deadlines.
- Renewing and making insurance for doctors , nurses and the staff , dealing with Health Authority for renewing the clinic license .
Part Time Job Photography
Part time
Dubai
10.2012 - 01.2017
- http//500x.com/DaliaAlameen .
Primary Cashier , Customer Service , Sales.
Azadia group- Virgin Mega Store -Mall of the Emirates
Dubai
10.2006 - 12.2011
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Developed key customer relationships to increase sales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Radio Producer
Youth FM radiostation English
Baghdad
01.2000 - 08.2003
- Edited audio recordings to ensure quality sound production.
- Supervised production staff during planned photo shoots in studio and on location.
Education
Certificate -
BBC Radio And TV Traning
Jordan01.2001
Diploma - Painting
Institute of Fine Art Paiting
Baghdad, Iraq 05.1996
Some College (No Degree) - Excelling in Service For Front Liners
Azadea Group
DubaiSkills
- Problem Resolution
- Team Building
- Supervision & Leadership
- Flexible Schedule
- Customer Service
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Computer Skills
- Active Listening
Languages
Arabic
First Language
English
Proficient
C2
Certification
Customer Service Professional Certificate front line management (Azadea Group)
Timeline
Restaurant Hostess
Atlas Coopco
12.2022 - Current
Personal Assistant
Plus vita AB
06.2021 - 10.2022
Front Desk Representative , Receptionist
Cavallo clinc
12.2012 - 09.2020
Part Time Job Photography
Part time
10.2012 - 01.2017
Primary Cashier , Customer Service , Sales.
Azadia group- Virgin Mega Store -Mall of the Emirates
10.2006 - 12.2011
Radio Producer
Youth FM radiostation English
01.2000 - 08.2003
Certificate -
BBC Radio And TV Traning
Diploma - Painting
Institute of Fine Art Paiting
Some College (No Degree) - Excelling in Service For Front Liners
Azadea Group
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