Cristina Vallenilla
Sollentuna
Summary
Enthusiastic Hotel Manager with excellent team building and leadership abilities with over 15 years of experience in management dedicated to guest satisfaction and business profitability. Manages operations, accounts, and legal compliance using strong attention to detail and excellent multitasking abilities. Achieves short-term and long-term objectives with successful strategic planning and performance optimization. Uses independent decision-making skills and sound judgement to positively impact company success.
Overview
16
16
years of professional experience
Work History
Cafe Assistant
K-Märkt
02.2022 - Current
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints
- Maintained clean and attractive product displays to entice customer purchases.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Oversaw training of more 2 team members
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds
Store Staff Member
Trädgårdshuset AB
04.2021 - 10.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed efficient cash register operations
- Recommended complementary purchases to customers, increasing revenue with 3%
General Manager
Acajou Hotel,
12.2007 - 02.2021
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Find and resolve incidents that cost the company $35.000 if unresolved.
Education
Some College (No Degree) - Cooking
Culinary School Gymnasium
BucharestSkills
- Employee Scheduling
- Profit and Loss
- Staff Training
- Labor Cost Controls
- Staff Development
- Operations Management
- Administrative Skills
- Team Leadership
- Staff Management
- Team Training
- Problem Resolution
Accomplishments
- Achieve # 1 award for customer service in Trinidad and Tobago in 2017
- Achieve # 1 award for the best chic hotel in Trinidad and Tobago and the Caribbean in 2019.
- Hosted the English broadcaster, writer, and naturalist Sir David Attenborough (and his entire team ) who is known for his innovative educational television programs.
- Prepare a memorable dinner for the late king of Romania King Mihai.
- Documented and resolved creating complex spreadsheets which led to reducing time considerably.
- Supervised team of 12 staff members.
- Achieved booking reservations by introducing and optimizing Beds24 for Hotel bookings.
- Advanced user of QB software bookkeeping system
Languages
Romanian
Native language
English
Proficient
C2
Greek
Advanced
C1
Swedish
Upper intermediate
B2
Timeline
Cafe Assistant
K-Märkt
02.2022 - Current
Store Staff Member
Trädgårdshuset AB
04.2021 - 10.2021
General Manager
Acajou Hotel,
12.2007 - 02.2021
Some College (No Degree) - Cooking
Culinary School Gymnasium
Hobbies
Handcraft soap making
Homemade kombucha
Reading
Crochet
Walking
Volunteering
2015 Trinidad and Tobago in summer camps with teaching cooking.
2016 Summer camps in Trinidad and Tobago with teaching crochet and knitting.
2017 Trinidad and Tobago with teaching handmade soap.
2018 In Trinidad and Tobago introductory in Bookkeeping.
Hobbies
Handcraft soap making
Homemade kombucha
Reading
Crochet
Walking
Volunteering
2015 Trinidad and Tobago in summer camps with teaching cooking.
2016 Summer camps in Trinidad and Tobago with teaching crochet and knitting.
2017 Trinidad and Tobago with teaching handmade soap.
2018 In Trinidad and Tobago introductory in Bookkeeping.
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