Claudine Guede
Stockholms län,Sweden
Summary
Driven Retail Professional experienced in project management and team collaboration. Delivered exceptional customer service by fostering strong interpersonal relationships and ensuring each customer feels valued. Focused on leveraging strengths to contribute to organizational growth and enhance customer experiences.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Sales Agent, Trading Swedish Market
Marketbuddy LTD
Sliema, Malta
06.2026 - Current
- Achieved high sales results each month by implementing effective sales strategies.
- Conducted market research, uncovering potential sales opportunities to drive revenue growth.
- Established and maintained positive client and partner relationships, fostering loyalty and repeat business.
- Managed customer inquiries, enhancing satisfaction through effective product information delivery.
Costumer Service Agent
Foundever
Athens , Greece
01.2026 - 05.2026
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and recommendations based on customer needs.
- Utilized CRM software to track customer interactions and feedback.
- Collaborated with team members to enhance service delivery processes.
Sales Agent
Trinity Sales Force
Larnaca, Cyprus
03.2025 - 08.2025
- Implemented identity protection measures for Swedish market.
- Since this has to do with your vulnerable identity, it was important to earn the Clients' trust, something that I'm very good at.
- I became Ranked among top 3 sellers within two months. of 55 employees in a period of 2 months.
Sales Agent
NCC
Stockholm
12.2024 - 02.2025
- Provided customer service through phone and email communication
- Handled administrative tasks, including answering emails and calls and managing documents to support daily operations
- Implemented processes and procedures to improve efficiency.
- Executed marketing and sales strategies to drive customer engagement and increase sales opportunities
- Processed payments and financial transactions accurately.
- Analyzing data and making data-based decisions
- Analyzed data to inform decisions and optimize sales approaches
Sales Agent
Sweet Communication AB
Bangkok
03.2024 - 12.2024
- Delivered customer service via phone and email, addressing inquiries and resolving issues
- Customer service via phone and email
- Implemented processes and procedures.
- Executed comprehensive marketing campaigns
Sales Agent & Compliance Department
GCC7
St. Julian's
09.2023 - 03.2024
- Executing marketing and sales strategies
- Customer service via phone and email
- Managing payments and financial transactions
- Executed marketing and sales strategies to enhance outreach and customer engagement
- Managed administrative tasks, including responding to emails and calls, and organizing documents
- Implemented processes and procedures.
- Processed payments and managed financial transactions efficiently
Project Coordinator
Stockholm Business Region
Stockholm
03.2021 - 08.2021
- Implemented processes and procedures.
- Managed administrative tasks including email and call responses, and document organization
- Ensuring company policies and procedures are followed
- Resolved technical issues by diagnosing problems and implementing solutions
- Handling administrative tasks such as answering emails and calls, and managing documents
- Managed and controlled budgets and expenses.
- Collaborated with a team to achieve company goals.
Education
Bachelor's Degree - Treatment Pedagogy with Dual Diagnosis Competence
Yrkesakademin AB
TimråBachelor's Degree - Project Management in Meetings and Events
TEC
StockholmSkills
- Sales Strategy Development
- Sales Opportunity Analysis
- Client Relationship Building
- Relationship management
- Customer Service
- Negotiation
- Problem Solving
- Attention to Detail
- Time Management
- Organizational Skills
- Teamwork
- Leadership
- Project Management
- Communication
- Product Positioning Techniques
Languages
- Swedish
- English
Languages
English
Advanced
C1
Swedish
Proficient
C2
Timeline
Sales Agent, Trading Swedish Market
Marketbuddy LTD
06.2026 - Current
Costumer Service Agent
Foundever
01.2026 - 05.2026
Sales Agent
Trinity Sales Force
03.2025 - 08.2025
Sales Agent
NCC
12.2024 - 02.2025
Sales Agent
Sweet Communication AB
03.2024 - 12.2024
Sales Agent & Compliance Department
GCC7
09.2023 - 03.2024
Project Coordinator
Stockholm Business Region
03.2021 - 08.2021
Bachelor's Degree - Treatment Pedagogy with Dual Diagnosis Competence
Yrkesakademin AB
Bachelor's Degree - Project Management in Meetings and Events
TEC