CHRISTOFFER NYLÉN
Holmdel,New Jersey
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
14
14
years of professional experience
Work History
Leader of Team KYC Business Customers SE
Danske Bank A/S Sverige Filial
05.2023 - 08.2024
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted with new hire processing and existing training programs.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Subject-Matter Expert within Sole Trader, Private Equity Funds & PEP
- Oversaw day-to-day activities of 15 employees in banking establishment, fostering inspiring atmosphere to optimize employee experiences.
- Oversaw day-to-day activities of 15 employees in regulatory establishment, fostering inspiring atmosphere to optimize employee experiences.
Interim Leader of Team KYC Business Customers SE
Danske Bank A/S Sverige Filial
01.2022 - 05.2023
- Identified team weak points and implemented corrective actions to resolve concerns.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Cultivated strong relationships with stakeholders, improving overall satisfaction and trust in leadership capabilities.
- Subject-Matter Expert within Sole Trader, Private Equity Funds & PEP
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Oversaw day-to-day activities of 16 employees in regulatory establishment, fostering inspiring atmosphere to optimize employee experiences.
Senior Specialist Advisor & Group Leader
Danske Bank A/S Sverige Filial
07.2021 - 01.2022
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Ensured compliance with industry regulations by keeping abreast of changes in legislation and updating internal policies accordingly.
- Oversaw work of 6 junior personnel, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
- Delivered high-quality results (97 % First time right) consistently by adhering to strict quality control measures and industry best practices.
- In charge of due diligence on PEP, EDD and Legal Entities associated with PE funds.
AML Specialist
Danske Bank A/S Sverige Filial
01.2020 - 07.2021
- Followed all company policies and procedures to deliver quality work.
- Ongoing Due Diligence on Low, Medium and High-risk customers
- First Time Right of 98 % with an efficiency of 170 %
- Customer segments such as: PEP, PE funds, Sole traders, Associations, Legal Entities
Data Compliance Specialist
Bisnode Sweden AB
08.2019 - 01.2020
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Implementation of semi automated GDPR request towards private customers
- Specialist in Agreements and second line investigations regarding B2B contracts and GDPR
- Credit score corrections and investigations (B2B & B2C)
First Line Support
Bisnode Sweden AB
08.2018 - 08.2019
- B2C and B2B Credit score analysis & data mismatch analysis between public and private information 1st Line investigations
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Warehouse Worker & Controller
Loomis Sverige AB
04.2017 - 08.2018
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Loaded, unloaded, and moved material to and from storage and production areas.
- CMS & administrative work
- Foreign currencies exchange & Transport change and reconciliation
Warehouse Supervisor
Neovia Logistics
08.2010 - 09.2015
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Maintained high levels of accuracy in daily operations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Responsibilities involved: control reconciliations, quality control, hazard goods and loading and offloading trucks
- Handled day-to-day shipping and receiving overseeing more than 250 packages per day.
Education
Degree of Bachelor of Science in Business Administration -
Södertörn University
Stockholm06.2018
Social Science program -
Stockholms Fria Gymnasium
Stockholm06.2009
Skills
- Adaptable
- Stress tolerance
- Active listener
- Analytical
- Management & Leadership
- Customer centricity
- Coaching abilities
- Influencing Others
- Motivating Teams
- Continuous improvements
- Customer Service
- Live chat support
Accomplishments
- International Compliance Association (ICA) Advanced Certificate in Customer Due Diligence
- International Compliance Association (ICA) diploma in anti money laundering (ongoing)
- Certificate in Scaffolding demolition course
- Certificate in TWI - Training Within Industry
Languages
Swedish Native
Proficient
C2
English Proficient
Proficient
C2
Spanish Advanced
Upper intermediate
B2
German Beginner
Advanced
C1
Timeline
Leader of Team KYC Business Customers SE
Danske Bank A/S Sverige Filial
05.2023 - 08.2024
Interim Leader of Team KYC Business Customers SE
Danske Bank A/S Sverige Filial
01.2022 - 05.2023
Senior Specialist Advisor & Group Leader
Danske Bank A/S Sverige Filial
07.2021 - 01.2022
AML Specialist
Danske Bank A/S Sverige Filial
01.2020 - 07.2021
Data Compliance Specialist
Bisnode Sweden AB
08.2019 - 01.2020
First Line Support
Bisnode Sweden AB
08.2018 - 08.2019
Warehouse Worker & Controller
Loomis Sverige AB
04.2017 - 08.2018
Warehouse Supervisor
Neovia Logistics
08.2010 - 09.2015
Degree of Bachelor of Science in Business Administration -
Södertörn University
Social Science program -
Stockholms Fria Gymnasium
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