Christina Likai
Falun
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Kiyoto Sushi Bar
08.2019 - 08.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Assistant Manager
Kiyoto Sushi Bar
12.2019 - 08.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Waitress
Kiyoto Sushi Bar
04.2019 - 12.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Waitress Supervisor
Bony Fish Seafood
05.2018 - 11.2018
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
Cocktail Bartender
Palm Beach
05.2018 - 10.2018
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Head Waitress
Ammoudi
04.2017 - 11.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
Assistant Bar Manager
Enigma Club Santorini
05.2016 - 01.2017
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Consulted with managers to organize special events and promotions.
Waitress
Agaze Bistro Restaurant Bottega
05.2016 - 11.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Cocktail Bartender
Lyttos Beach Hotel
04.2015 - 11.2015
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Cocktail Bartender
Istron Bay Hotel
04.2014 - 11.2014
- Mixed unique and interesting cocktails for customers, including bar specials.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Helped management plan and serve bar menu exceeding customer expectations.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Cocktail Bartender
Almyra Hotel
04.2013 - 11.2013
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Created attractive bar displays by strategically arranging bottles and glasses.
Education
Associate Degree in Nursing -
Higher Vocational Education (HVE)
ERAPETRA CRETE GREECE 07.2013
Skills
- Operations Management
- Customer Engagement
- Staff Management
- Schedule Coordination
- Performance Improvement
- Point of Sale (POS) System Operation
- Customer Loyalty
- Shift Management
- Supervisory Skills
- Food Plating and Presentation
- Food Service Background
- Passion for Customer Satisfaction
Languages
Greek
Proficient
C2
English
Proficient
C2
Swedish
Elementary
A2
Timeline
Assistant Manager
Kiyoto Sushi Bar
12.2019 - 08.2021
Restaurant Manager
Kiyoto Sushi Bar
08.2019 - 08.2023
Waitress
Kiyoto Sushi Bar
04.2019 - 12.2019
Waitress Supervisor
Bony Fish Seafood
05.2018 - 11.2018
Cocktail Bartender
Palm Beach
05.2018 - 10.2018
Head Waitress
Ammoudi
04.2017 - 11.2017
Assistant Bar Manager
Enigma Club Santorini
05.2016 - 01.2017
Waitress
Agaze Bistro Restaurant Bottega
05.2016 - 11.2016
Cocktail Bartender
Lyttos Beach Hotel
04.2015 - 11.2015
Cocktail Bartender
Istron Bay Hotel
04.2014 - 11.2014
Cocktail Bartender
Almyra Hotel
04.2013 - 11.2013
Associate Degree in Nursing -
Higher Vocational Education (HVE)
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