Chris Mutton
13 Gunton Avenue , Coventry
Summary
Dedicated and hardworking with internal focus to deliver excellence. Customer-oriented with a strong history of leading teams to meet or exceed objectives. A proactive and hands-on team player who possesses excellent attention to detail, team building and communication skills.
Overview
18
18
years of professional experience
Work History
Supervisor (Automation)
Ruibotics
01.2024 - Current
- Installation / configuration of AGV & AMR Robot solutions for warehousing and logistic companies.
- Installation of robot QR Floor mapping.
- Installation / Configuration of Robot charging stations.
- Aftercare site support to ensure smooth operation of robotic system.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Field Service Engineer
Metcalfe Catering Equipment Ltd
02.2023 - 12.2023
- Performed onsite installation, modification and maintenance of Commercial catering equipment such as mixers, slicers, grills and toasters.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Scheduled service calls according to customer location and urgency of need.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
Junior Project Manager
IVY Technologies (Amazon Robotics Division)
07.2022 - 11.2023
- Working in collaboration with our inventory and operations teams to ensure materials are procured to site and deployed across workstations.
- Planning, scheduling, assigning work and ensuring that activities comply with company policies and procedures, codes and regulations.
- Preparing and presenting KPI reports to senior managers.
- Delivered projects on time and within budget by consistently monitoring progress and adjusting plans as needed.
- Coordinated with cross-functional teams to resolve issues promptly and maintain project momentum.
- Supported senior project managers in various aspects of project planning, execution, and closure activities.
- Optimized resource allocation by tracking utilization rates and reallocating staff as necessary.
- Liaised with internal organization, clients and suppliers and maintained open communication lines on project phases.
- Certified in Prince 2 for project management.
- Increased stakeholder satisfaction by providing regular status updates and addressing concerns proactively.
- Implemented continuous improvement measures based on lessons learned from previous projects to enhance future success rates.
- Applied knowledge of industry best practices to improve project management processes.
- Improved team collaboration through clear communication and timely feedback on performance.
- Management of the health & safety protocols for the team on site, working with our internal HSE team in delivering safety
meetings and safety checks, ensuring all statutory regulations and company safety policies are adhered to.
Senior Site Lead
NPSG Global (Amazon Robotics Division)
01.2020 - 07.2021
- Subject Matter Expert for Robotic pick stations including construction , testing and operation.
- Managing, Coaching, training and developing various site- based teams of both an internal and agency workforce - including performance management and evaluation in agile environment, ensuring a best in-class delivery.
- Assisting in completing quality documentation / reporting, including burn/status reports, managing work in progress, materials and project related documentation in an orderly fashion.
- Management of the health & safety protocols for the team on site, working with our internal HSE team in delivering safety
meetings and safety checks, ensuring all statutory regulations and company safety policies are adhered to by the NPSG Europe team. - Preparing a site for the go live date - including setting up workstations, inventory and workflows.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Developed effective communication channels between onsite teams and offsite management staff.
- Acted as a liaison between clients, stakeholders, and internal teams throughout the entirety of each project, ensuring clear communication at all stages.
- Championed sustainable construction practices, minimizing environmental impact while maintaining high-quality results.
- Trained new team members on site policies and procedures.
- Provided onsite training to help develop employee skills.
- Resolved issues among team members to keep employees on task.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Implemented best practices and safe operating procedures.
Field Service Technician
Supplypoint Systems Ltd
01.2017 - 01.2020
- Responsible for Betsi Cadwalader Health board NHS trust area of North wales.
- Managing/troubleshooting of SQL databases.
- Project management and implementation of new installs and upgrade works for area of responsibility.
- Recommending solutions for customer needs
- Installation & configuration of automated medication dispensing systems.
- Imaging of PC’s with windows 10 using PXE deployment or USB key images.
- Responsible for creating / managing Technician knowledgebase.
- Pre-installation customer site surveys
- Installation & configuration of company propriety software.
- Troubleshooting PC issues/ Failures.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Product Quality Technician
Startech.com
11.2012 - 01.2019
- Leading small team of Quality Technicians.
- Undertaking quality control audits for new product implementation and existing products including both visual and functional testing to ensure products meet relevant safety and quality standards.
- Inspection of customer returned product and reporting on defects/ issues.
- Inspection and control of non-conforming product and carrying out rework to ensure conformity.
- Creating and implementing product quality process improvement under the guidance of the product quality manager & ISO9001 Management coordinator.
- Troubleshooting product issues and liaising with technical specialists to resolve quality failures.
- Implementation of 5S methodology in the workplace.
- UK site internal auditor for ISO9001
- Performed thorough inspections of incoming materials and outgoing products.
Regional Team Leader
Worldwide Tech Services
04.2007 - 10.2012
- Day to day line management for central & southern team of Break fix engineers.
- Scheduling daily work activities for engineer team.
- Acting as liaison between corporate and deployment customer base
- Technical support for field engineers, onsite and via telephone.
- Reviewing/approving engineers’ monthly invoices prior to accounting department authorization.
- Organiing technical training for new and existing engineers.
- Creation and management of technical knowledgebase.
- Provided leadership and direction for team members, supervising activities to drive productivity and efficiency.
- Fostered positive Team relationships through effective communication, training, and career development coaching.
- Championed the adoption of emerging technologies to enhance operational capabilities leading to better decision-making processes.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement initiatives.
- Performed "in the field" cover for engineer absence / annual leave
Education
Ernesford Grange School & Community College
Coventry05.1988
Skills
- Team Leadership and mentoring
- Excellent Time & workload management
- Good verbal and written communication skills
- Strong relationship building skills with customers and stakeholders
- IOSH Working Safely
- Prince2 Project management
- CSCS Card
- C&G BS7671:2018 - 18th Edition Wiring Regulations
- C&G 2919-02 - EV Charger Installation (Domestic)
- C&G 2392 - Inspection & Testing (initial verification)
- C&G 2377 - In service Inspection & Testing of Electrical Equipment (PAT Testing)
- C&G 2393 - Building Regulations for Electrical Installations in Dwellings (PART P)
- First Aid Trained ( Rescue Emergency Care)
- Attention to detail
Timeline
Supervisor (Automation)
Ruibotics
01.2024 - Current
Field Service Engineer
Metcalfe Catering Equipment Ltd
02.2023 - 12.2023
Junior Project Manager
IVY Technologies (Amazon Robotics Division)
07.2022 - 11.2023
Senior Site Lead
NPSG Global (Amazon Robotics Division)
01.2020 - 07.2021
Field Service Technician
Supplypoint Systems Ltd
01.2017 - 01.2020
Product Quality Technician
Startech.com
11.2012 - 01.2019
Regional Team Leader
Worldwide Tech Services
04.2007 - 10.2012
Ernesford Grange School & Community College
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