Chiara Pugliarelli

Vendor Management:
- Develop and maintain strong relationships with suppliers to negotiate favourable terms and conditions.
- Ensure that vendors adhere to agreed-upon delivery schedules and quality specifications.

Procurement Process:
- Collaborate with project managers and site engineers to understand equipment requirements.
- Prepare and issue purchase orders and change orders, ensuring accuracy and compliance with company policies.
- Track and manage the procurement lifecycle from requisition to delivery and payment, resolving any issues that may arise.

Cost Control:
- Work closely with the project managers and project controllers to manage and control equipment procurement budgets.
- Identify cost-saving opportunities without compromising quality or safety standards.

Quality Assurance:
- Collaborate with project teams to establish quality standards for equipment.

Documentation and Reporting:
- Maintain accurate and up-to-date records of all procurement activities.
- Generate reports on procurement performance, cost savings, and vendor performance.

- Ensure proper inventory procedures are being followed
- Ensure the accepted master schedule/ material planning needs are aligned with the customer demands
- Monitor the EDI inputs coming from the customers, report and align with the involved stakeholders in case of deviations, changes
- Update and follow up requests and interactions needed within the customer portals, EDI, etc. according to the customer specific requirements plus IATF 16949 and ISO standards.
- Participate in meetings regarding the customer demands, production plans, launch activities and be the representative of the manufacturing team with the customer.
- Proactively support and plan transportation requirements, orders and deliveries to support the manufacturing and final customer demands.
- Maximize efficiency on the transportation bookings, trucks, containers, deliveries and "on hand "and "in transit" inventories aligned with company budget goals
- Serve as the primary liaison with Sales, Production, Quality and Transportation planner staff on the delivery of cost-effective customer service
- Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met
- Ensure efficient scheduling and routing to and from plants and their customers to achieve lowest total costs and on-time in-full (OTIF) delivery

As a dedicated content creator on TikTok, I’ve built a community of over 55K followers, sharing authentic and engaging content that resonates with a diverse audience. With a keen eye for trends and a passion for storytelling, my videos have garnered 10M views and 1.1M likes to date. With partnerships alongside prominent brands such as Temu, Prozis, and Caderno Inteligente, I create compelling content that bridges brand messages with audience interests.

Worldwide customer advisor. (USA, UK, UAE)

- Being a fashion mentor to the customers during their luxury shopping experience by identifying and addressing their unique needs and goals.
- Assist clients with product inquiries, styling advice, and purchase guidance, ensuring the highest level of satisfaction.
- Manage order processes, including shipping, tracking, and returns with a keen attention to detail and a proactive approach.
- Liaise with partners to ensure seamless service for the customer.
- Maintain extensive knowledge of the brand’s product lines, seasonal collections, and fashion trends.
- Stay updated on the luxury fashion industry to offer insights and trend updates to clients.
- CRM systems, e-commerce platforms, and other customer service software.

- Collaborated with retail partners to ensure consistent product knowledge, sales support, and adherence to Adidas policies and guidelines.
- Acted as a point of contact for third-party vendors, ensuring smooth operations and resolving any service issues to maintain strong partner relationships.
-Identified upselling and cross-selling opportunities, driving sales and enhancing customer satisfaction through personalized suggestions.
- Delivered high-quality service to B2B customers, providing detailed product information and handling inquiries across multiple communication channels (phone, email, chat, social media).
-Resolved customer issues and complaints efficiently, ensuring a seamless customer experience and adherence to Adidas brand standards.
- Assisted customers with orders, returns, exchanges, and warranty-related questions while ensuring brand loyalty and satisfaction.
-Managing returns and claims;
-Monitoring credit-blocked orders and coordinating credit limit increases

- Managed a portfolio of key clients in the Italian market, fostering long-term relationships and delivering exceptional service to meet clients' promotional needs.
- Conducted regular meetings and consultations with clients to understand their business objectives, recommend suitable promotional products, and develop customized solutions.
- Developed and implemented strategic account plans to drive sales growth, identifying upsell and cross-sell opportunities within existing accounts.
- Consistently met or exceeded sales targets, contributing to overall company revenue growth within the Italian market.
- Monitored competitor activities and client feedback to refine product offerings and sales strategies, staying ahead of market demands.
- Managed promotional campaigns, ensuring that clients' brand messaging and advertising goals were achieved through targeted product selection and distribution.
- Provided after-sales support, addressing any concerns or issues promptly and ensuring client satisfaction.
- Monitored client feedback and implemented improvements to enhance the overall customer experience.
- Developed new businesses by analyzing account potential: initiating, developing, and closing sales.
- Liaised with cross-functional internal teams (including production, and Product Development departments, logistics, financial departmen