Charlotte Holmberg
Männedorf
Summary
Experienced Executive Assistant and Project Administrator with a proven track record in supporting management on different levels and coordinating projects. Skilled in managing schedules, organizing meetings, and liaising with internal and external stakeholders. Strong communication and organizational abilities, ready to contribute to operational efficiency.
Overview
27
27
years of professional experience
Work History
Owner and Virtual Assistant
Luna Administrative Support
08.2023 - 09.2024
- Working remote to easy the work load of administration for companies that are in need of an assistant but not want to hire one full time
- Consulted with customers to assess needs and propose optimal solutions.
Change Leader/Project Administrator
Ericsson AB
02.2018 - 08.2023
- Maintained team flexibility and embraced change to adapt to new ways of working
- Communicated with organization and project leaders on projects milestones and time
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Subject Matter Expert
Ericsson AB
01.2016 - 02.2018
- Improved user productivity and efficiency through system training and support
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Gathered, organized and input information into digital database
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Supported teams in continuous delivery of quality services with analysis and reports
- Took part in evolving the role for Assistants in the company
- Took part of delivering information of the Global BCM (Business Crises Management)
Assistant
Ericsson AB
01.2013 - 01.2016
- Working as Assistant to the Head of PDU Radio Products
- Team leader for about 10 assistants
- Greeted guests in with friendliness and professionalism
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Assisted manager in all aspects of business operations
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data
- Monitored office supplies and ordered low-stock items to prevent unexpected shortages
- Scheduled meetings and appointment to prevent scheduling conflicts
- Suggested process improvements to make administrative processes and procedures more streamlined
- Provided support for team projects and initiatives to contribute to team success
- Volunteered to help with special projects of varying degrees of complexity
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Recorded new consultant hires, terminations
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
Executive Assistant
Ericsson AB
02.2011 - 01.2013
- To the DU Head for Core & IMS
- Team leader for about 14 assistants
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Organized and coordinated conferences and monthly meetings
- Processed travel expenses and reimbursements for executive team and senior management group
- Screened emails and responded accordingly to support executive correspondence
- Facilitated training and onboarding for incoming office staff
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning
- Worked on ad hoc projects
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled confidential and sensitive information with discretion and tact.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
- Worked with senior management to initiate new projects and assist in various processes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
Assistant
Ericsson AB
02.2008 - 01.2011
- The director of FU HW Design at DU Radio
- Scheduled office meetings and client appointments for my manager
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Scheduled meetings and appointment to prevent scheduling conflicts
- Suggested process improvements to make administrative processes and procedures more streamlined
- Volunteered to help with special projects of varying degrees of complexity
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Recorded new consultants, transfers, termination of contracts
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Project Administrator
Ericsson AB
12.2007 - 02.2008
- At the project office at PDU
- Analyzed project performance data to identify areas of improvement
- Reported to managers on project progress
Course Administrator
Karolinska Institutet
10.2004 - 10.2007
- Support the teachers with planning schedules, see that all the material was ready for the course
- Responsible for the acceptance and notification to the students at the courses
- Responsible for the internal and external web for the department LIME
IT Coordinator
Excantor AB
10.2003 - 03.2004
- Coordinate the technicians workday so that the agreement for the customer were kept
IT (Support Technician and Coordinator)
Ericsson AB
01.1998 - 04.2003
- Support Technician
- Documented changes and actions in computer-based tracking system
- Updated and replaced outdated drivers and software for computers and office machines
- Restored data on computers and office machines
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
- Assisted customers with technical support inquiries
- Worked with various systems and software
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies
- Installed, configured and maintained computer systems and network connections
- Diagnosed and troubleshot hardware, software and network issues
- Created user accounts and assigned permissions
- Coordinator
- Check all the tickets from Call Center so that the tickets went to the right support for quick solution for customer
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
Skills
- SharePoint
- MSOffice365
- Windows 10
- Windows 11
- Team oversight
- Relationship building
- Client service
- Consulting
- Employee development
- Operations management
- Administrative oversight
- Talent development
- Crisis management
- Business administration
SWEA Zürich board, Responsible for Members
Adding and getting in conatct with new members to SWEA Zürich
Languages
Swedish
Native language
English
Advanced
C1
German
Beginner
A1
Interests
Be in the nature skiing, hiking and taking long walks When at home I love to knit and crochet, cooking and enjoy the company of family and friends
Timeline
Owner and Virtual Assistant
Luna Administrative Support
08.2023 - 09.2024
Change Leader/Project Administrator
Ericsson AB
02.2018 - 08.2023
Subject Matter Expert
Ericsson AB
01.2016 - 02.2018
Assistant
Ericsson AB
01.2013 - 01.2016
Executive Assistant
Ericsson AB
02.2011 - 01.2013
Assistant
Ericsson AB
02.2008 - 01.2011
Project Administrator
Ericsson AB
12.2007 - 02.2008
Course Administrator
Karolinska Institutet
10.2004 - 10.2007
IT Coordinator
Excantor AB
10.2003 - 03.2004
IT (Support Technician and Coordinator)
Ericsson AB
01.1998 - 04.2003
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