Carlotta Mantovani
Castiglione D'Adda
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter.
Overview
4
4
years of professional experience
Work History
Museum Guide
ADI Design Museum
Milan, Italy
06.2023 - 11.2023
- Enhanced visitor experience by providing engaging and informative tours of museum exhibits.
- Trained new guides on museum policies, procedures, and tour techniques, ensuring a consistent level of quality service across all staff members.
- Assisted researchers studying particular collections or artworks housed within the museum''s inventory.
- Increased repeat visitation through the development of captivating special events and promotions.
- Worked closely with curators to gain deeper knowledge of exhibited collections for more accurate presentations during tours.
- Provided valuable input during the development of new exhibits, combining historical knowledge with visitor interaction insights to create engaging experiences.
- Coordinated school group visits, tailoring tours to meet specific educational objectives.
- Participated in exhibition installations alongside museum staff members to ensure proper display of artifacts according to established guidelines.
- Received positive feedback from visitors, resulting in consistently high ratings on review platforms.
- Collaborated with museum staff to develop educational materials and programs for diverse audiences.
- Maintained an organized and welcoming environment, allowing visitors to fully immerse themselves in the museum experience.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to Number people on scheduled tours.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Intercultural Association Volunteer
A.F.S.
Crema, Italy
05.2020 - 11.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
Waitress
Private Local Bar
Castiglione D’Adda, Italy
09.2022 - 04.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
McDonald
Casalpusterlengo, Italy
09.2021 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
After-School Teacher
Private
Castiglione D’Adda, Italy
09.2020 - 06.2021
- Observed and monitored children's play activities to promote healthy, safe environment.
- Prepared after-school enrichment activities for children to encourage student participation.
Education
Lenguages And Culture -
Högskolan Dalarna Falun
Falun, Sweden Lenguages -
Instituto Universitario Franco Inglés De México
Toluca, Estado De México, MéxicoLanguage And Cultural Mediation - Languages
Università Degli Studi Di Milano
Milan, ItalyLanguages And Literature - Languages
Liceo Giuseppe Novello
Codogno, Italia06.2021
Skills
- Visitor engagement
- Cultural Awareness
- Multilingual Proficiency
- Museum tours
- Interpersonal abilities
- Adaptive Learning
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
Personal Information:
Birth place: Lodi, Italy
Birth: 2002/06/06
Timeline
Museum Guide
ADI Design Museum
06.2023 - 11.2023
Waitress
Private Local Bar
09.2022 - 04.2023
Waitress
McDonald
09.2021 - 12.2021
After-School Teacher
Private
09.2020 - 06.2021
Intercultural Association Volunteer
A.F.S.
05.2020 - 11.2023
Lenguages And Culture -
Högskolan Dalarna Falun
Lenguages -
Instituto Universitario Franco Inglés De México
Language And Cultural Mediation - Languages
Università Degli Studi Di Milano
Languages And Literature - Languages
Liceo Giuseppe Novello