Carlos Rosel
Operations Specialist
Gothenburg,Västra Götaland
Summary
Proven specialist in operational efficiency and cross-functional communication, I've enhanced marketplace operations at NA-KD, driving project completion and operational KPIs through expert analysis, planning and problem solving. My background in operations coordination and data analysis has consistently improved operational outcomes, showcasing a results-driven approach with a focus on continuous improvement and strategic planning.
Overview
10
10
years of professional experience
Work History
Marketplaces Operations Specialist
NA-KD
11.2021 - Current
- Successfully managed day-to-day operations of multiple marketplace channels and B2B accounts, ensuring an smooth workflow and the timely completion of projects.
- Experienced analysis of market performance, warehouse capacity, stock levels, and supply chain flows to flexibly assess operational needs and drive continuous improvement.
- Tracking of operational KPIs per channel and creation of standardized reports to maintain an efficient information flow across departments.
- Head-to-tail coordination of outbound volumes based on planned forecasts and budget objectives through ERP, WSM, first mile carriers and marketplace operators.
- International trade, cross border e-commerce, freight forward contracting and customs clearance requirements in the Middle East countries and South Africa.
- Executing operational excellence during the onboarding, test and live phases of drop-ship IT integrations with e-commerce platforms.
Purchase and Key Account Coordinator
NA-KD
10.2020 - 11.2021
- Coordination of vendor-to-retailer drop-ship operations along the supply chain.
- Coordinated communications with international vendors, shippers, forwarders and clients to ensure supply in a cost-efficient and timely manner.
- Detailed analysis of cargo data, origins, modes of transport and freight costs to determine cost-efficient and convenient shipments.
- Championed continuous improvement initiatives that resulted in the structured tracking of inbound stock and shipping pre-ordered demand.
- Cross-functional cooperation with Purchase, Finance, Operations and Sales to ensure trade success in line with the organization's OKRs.
Back Office Administrator
Accenture
10.2015 - 07.2016
- Operational data analysis using SAP and CRM SAP as main tools
- Identifying and resolving operative data issues in a fast-paced and goal-oriented environment
- Customer satisfaction under a result-oriented approach
- Improved communication within the department, supporting internal stakeholders and team members.
Project Management Intern
Nuromedia GmbH
11.2014 - 05.2015
- Supporting the Project Manager on the elaboration of reports and documentation for the European Union Research Projects.
- Maintained well-organized documentation for easy access and reference during projects' life cycles.
- Project-focused market research that led to identify trends, market gaps and existing competitors.
Education
Master of Science - Service Management
Lund University
Helsingborg, Sweden.2019
Bachelor of Science - Business Management
University of The Basque Country
Bilbao, Spain.2013
Skills
- Operational Efficiency
- Planning and coordination
- Cross-Functional Communication
- Data Analysis
- Operations coordination
- Process Planning
- Budget forecasting
- ERP: Navision, SAP
- Tableau
Languages
Spanish
Bilingual or Proficient (C2)
Swedish
Upper intermediate (B2)
Timeline
Marketplaces Operations Specialist
NA-KD
11.2021 - Current
Purchase and Key Account Coordinator
NA-KD
10.2020 - 11.2021
Back Office Administrator
Accenture
10.2015 - 07.2016
Project Management Intern
Nuromedia GmbH
11.2014 - 05.2015
Master of Science - Service Management
Lund University
Bachelor of Science - Business Management
University of The Basque Country
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