Carl Hedlund
Customer Service Specialist
Vastra Tunhem,O
Summary
Bring a proven track record in customer service from the role as a Customer Service Agent at Teleperformance Greece, representing Electrolux after relocating from Sweden to Crete. Achieving notable KPI scores and providing exceptional service with a positive attitude and a smile to overcome challenges. Supplementing practical experience, with the Google Digital Marketing & E-commerce Professional Certificate, gaining skills in digital marketing and e-commerce strategies. Now eager to apply this knowledge in the marketing field
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Owner
Carl Hedlund Entreprenad
12.2022 - Current
- Managed outreach to ensure work for the season ahead
- Worked together with other businesses to ensure good level of effectiveness during shifts upwards of 30+ hours.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Customer service Specialist
Teleperformance Greece
08.2023 - 02.2024
- Elevated service level and CES and NPS through great handling, resulting in top KPI stats and upwards of 80+ cases a day
- Minimized hold time, and improved effectiveness through a created Excel database
- Laid orders for and kept in check with our partners to ensure they received their orders with our next shipment.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Café assistant
Vastra Tunhems pastorat
07.2022 - 12.2022
- Trained new employees on café policies, procedures and customer service standards
- Helped the cafe reach higher grades on social media and get good reviews in local newspapers.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
Machine Operator
Artorps Gård
01.2021 - 12.2022
- Collaborated with team members to identify and resolve machine-related issues
- Worked independently, minimizing stress on superiors.
- Making the company work more smoothly.
Education
High School Diploma -
High School of Nils Ericsson
Trollhättan, 08.2020 - 06.2023
Certificate - Google Digital Marketing & E-commerce Professional
Google in Participation With Coursera
Skills
Business Management
undefinedTimeline
Customer service Specialist
Teleperformance Greece
08.2023 - 02.2024
Owner
Carl Hedlund Entreprenad
12.2022 - Current
Café assistant
Vastra Tunhems pastorat
07.2022 - 12.2022
Machine Operator
Artorps Gård
01.2021 - 12.2022
High School Diploma -
High School of Nils Ericsson
08.2020 - 06.2023
Certificate - Google Digital Marketing & E-commerce Professional
Google in Participation With Coursera
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