Carl Hedlund
Customer Service Specialist
Vastra Tunhem,O
Summary
Bring a proven track record in customer service from the role as a Customer Service Agent at Teleperformance Greece, representing Electrolux after relocating from Sweden to Crete. Achieving notable KPI scores and providing exceptional service with a positive attitude and a smile to overcome challenges. Supplementing practical experience, with the Google Digital Marketing & E-commerce Professional Certificate, gaining skills in digital marketing and e-commerce strategies. Now eager to apply this knowledge in the marketing field
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Owner
Carl Hedlund Entreprenad
12.2022 - Current
- Managed outreach to ensure work for the season ahead
- Worked together with other businesses to ensure good level of effectiveness during shifts upwards of 30+ hours.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Customer service Specialist
Teleperformance Greece
08.2023 - 02.2024
- Elevated service level and CES and NPS through great handling, resulting in top KPI stats and upwards of 80+ cases a day
- Minimized hold time, and improved effectiveness through a created Excel database
- Laid orders for and kept in check with our partners to ensure they received their orders with our next shipment.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Café assistant
Vastra Tunhems pastorat
07.2022 - 12.2022
- Trained new employees on café policies, procedures and customer service standards
- Helped the cafe reach higher grades on social media and get good reviews in local newspapers.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
Machine Operator
Artorps Gård
01.2021 - 12.2022
- Collaborated with team members to identify and resolve machine-related issues
- Worked independently, minimizing stress on superiors.
- Making the company work more smoothly.
Education
High School Diploma -
High School of Nils Ericsson
Trollhättan, 08.2020 - 06.2023
Certificate - Google Digital Marketing & E-commerce Professional
Google in Participation With Coursera
Skills
Business Management
Soft Skills
Time Management
Microsoft Office
Problem Solving
Training
Social Media Marketing
Fast Learner
Timeline
Customer service Specialist
Teleperformance Greece
08.2023 - 02.2024
Owner
Carl Hedlund Entreprenad
12.2022 - Current
Café assistant
Vastra Tunhems pastorat
07.2022 - 12.2022
Machine Operator
Artorps Gård
01.2021 - 12.2022
High School Diploma -
High School of Nils Ericsson
08.2020 - 06.2023
Certificate - Google Digital Marketing & E-commerce Professional
Google in Participation With Coursera