Monica Blaj
Öckerö,Sweden
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Personable and solution-oriented person. Team player offering expertise in conflict mediation, time management, and assistance. Proficient in resolving inquiries, managing complaints, and ensuring customer satisfaction. Strong communication and problem-solving skills. Experienced facilitator with a proven track record in leading successful workshops programs. Skilled in creating engaging and interactive learning environments to promote teamwork, communication, and problem-solving skills.
Overview
12
12
years of professional experience
Work History
POD LEADER AND VETERAN FACILITATOR FOR THE GLOBAL CLASSROOM DESIGNING FOR WICKED PROBLEMS
Vancouver Design Nerds Society
Öckerö
09.2023 - 11.2023
- Led diverse teams of international students through the Global Classroom
Designing for Wicked Problems program. - Utilized effective communication skills to guide and mentor students
throughout the design thinking process. - Leveraged my experience as a veteran to provide unique perspectives on
problem-solving and adaptability. - Facilitated group discussions and coordinated collaboration among
participants from different cultural backgrounds. - Complied with project policies, objectives and communication goals.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
FACILITATOR FOR GLOBAL CLASSROOM FOR DEMOCRATIC INNOVATION
Vancouver Design Nerds Society
Öckerö
09.2022 - 11.2022
- The Design Jam project was focused on exploring the intersections between inclusion, democracy, and sustainability
- As facilitator I have included virtual creative facilitation strategies, along with design thinking frameworks and approaches to problem-solving
- Facilitated virtual Global Classroom workshops using design thinking framework and leading groups of 4-6 student participants from 3 different universities (University West, Sweden, Stellenbosch University, South Africa, UT Scarborough, Canada).
WORKSHOP FACILITATOR
Vancouver Design Nerds Society
Öckerö
03.2022 - 04.2022
- Facilitating Zoom meetings for the Global Classroom on Democratic Innovation and Climate Change, for a group of 8 students from 4 different universities Ashoka University, India, Stellenbosch University, South Africa, University of Toronto, Canada, and University West, Sweden
- Working and coordinating the project in a MURAL spreadsheet design jam
- Using virtual creative facilitation strategies and design thinking frameworks.
PROPRIETY MANAGER
Casa Piatra Craiului
Zarnesti
05.2018 - 07.2021
- As hospitality manager of small rental propriety, I used outstanding communication and relationship-building abilities to provide warm, friendly customer care for guests
- Stocked and maintained silverware, linens, and condiments
- Used proactive problem-solving skills to resolve issues quickly and effectively
- Set up rates according to the season and market
- Creating my own booking policy
- Had an in-depth familiarity with state and national laws for the hospitality sector.
JUNIOR RECRUITER
SC. Intelligent HR.SRL
Bucharest
02.2013 - 01.2014
- Spearheaded the company's talent acquisition and recruitment processes
- Handled human resources matters with discretion and immediately escalated high-level issues to upper management for remediation
- Responsible for finding the right candidates for a vacant position
- Posting job openings on job posting websites.
JUNIOR RECRUITER
SC. Intelligent HR.SRL
Bucharest
02.2013 - 01.2014
EDITOR
SC. Intact Media Group SRL
Bucharest
01.2012 - 08.2012
- Wrote articles with WordPress
- Conducted open and confidential interviews with story sources
- Wrote interesting story headlines and summaries
- Verified facts using standard reference sources.
Education
SFI KURS D -
Folkuniversitetet
Gothenburg03-2024
Master's Work Integrated Political Studies -
University West
01.2024
Bachelor's Degree in International Relations and European Studies -
Babes-Bolyai University
06.2009
Skills
- Romanian - Native
- English - Advanced
- Spanish - Intermediate
- Swedish - Basic
Additional Information
- Problem-solving
- Teamwork skills
- Enthusiasm and personal drive
- Computer proficiency
- Willingness to learn
- Communication skills
- Driven
- Strong work ethic skills
- Hard working
- Facilitated virtual discussions among students from diverse cultural backgrounds on democratic governance principles.
- Developed and implemented interactive workshops focusing on promoting global citizenship and participatory democracy.
- Fostered collaborative projects and team-building activities to enhance cross-cultural understanding and communication skills.
- Assisted with sourcing and screening candidates, resulting in a 25% increase in quality hires.
- Conducted initial phone interviews and coordinated in-person interviews, ensuring a streamlined hiring process.
- Collaborated with hiring managers to develop job descriptions and requirements, improving hiring accuracy.
- Created and managed job postings on multiple platforms, attracting a diverse pool of applicants.
- Led diverse teams of international students through the Global Classroom Designing for Wicked Problems program.
- Utilized effective communication skills to guide and mentor students throughout the design thinking process.
- Leveraged my experience as a veteran to provide unique perspectives on problem-solving and adaptability.
- Facilitated group discussions and coordinated collaboration among participants from different cultural backgrounds.
Timeline
POD LEADER AND VETERAN FACILITATOR FOR THE GLOBAL CLASSROOM DESIGNING FOR WICKED PROBLEMS
Vancouver Design Nerds Society
09.2023 - 11.2023
FACILITATOR FOR GLOBAL CLASSROOM FOR DEMOCRATIC INNOVATION
Vancouver Design Nerds Society
09.2022 - 11.2022
WORKSHOP FACILITATOR
Vancouver Design Nerds Society
03.2022 - 04.2022
PROPRIETY MANAGER
Casa Piatra Craiului
05.2018 - 07.2021
JUNIOR RECRUITER
SC. Intelligent HR.SRL
02.2013 - 01.2014
JUNIOR RECRUITER
SC. Intelligent HR.SRL
02.2013 - 01.2014
EDITOR
SC. Intact Media Group SRL
01.2012 - 08.2012
SFI KURS D -
Folkuniversitetet
Master's Work Integrated Political Studies -
University West
Bachelor's Degree in International Relations and European Studies -
Babes-Bolyai University
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