Billy McNeil
F
Summary
Dedicated and results-oriented professional with a proven track record in sales and customer service. Known for adeptly building rapport with clients, identifying their needs, and delivering tailored solutions to drive revenue growth. Exceptional communication skills coupled with a keen ability to anticipate and address customer concerns effectively, ensuring high levels of satisfaction and repeat business. Thrives in dynamic environments, consistently exceeding sales targets while maintaining a strong focus on fostering long-term relationships.
Overview
11
11
years of professional experience
Work History
Robotic Welding Technician
Kinnarps
01.2018 - Current
- Maintained accurate records of inventory levels, ordering replacement parts as needed to minimize delays in production schedules.
- Optimized robotic welding processes for increased speed and accuracy, resulting in higher output levels.
- Increased workplace safety by maintaining a clean, organized work environment and adhering to proper safety protocols during all operations.
- Contributed to cost-saving initiatives by identifying opportunities for process improvements and implementing changes accordingly.
- Troubleshot complex technical issues, collaborating with colleagues to identify root causes and implement effective solutions rapidly.
Solar Panel Sales & Technical Support
Sunrun
02.2016 - 11.2017
- Increased customer satisfaction ratings by addressing their concerns promptly and providing professional guidance on how to optimize the performance of their solar systems.
- Exceeded productivity targets while maintaining top-notch workmanship through efficient task prioritization and time management skills.
- Supported company growth by consistently meeting sales targets through effective lead generation and follow-up on potential clients interested in solar power solutions.
Outside Sales Representative
Sol-Up
01.2015 - 01.2016
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Support Technician
Tesla
01.2013 - 01.2015
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Followed detailed assembly instructions, processes, and procedures.
- Solved complex assembly challenges through effective problem-solving skills, minimizing downtime due to errors or setbacks.
Education
Diploma - Sales
Sol-Up
Las Vegas, USA03.2015
Technical College - Aircraft Maintenance, Sweden
Flygteknik Technical Training
Nyköping, Sweden06.2008
Skills
Customer Service
Active Listening
Teamwork and Collaboration
Time Management
Excellent Communication
Organizational Skills
Telephone Customer Support
Product Knowledge
Positive Attitude
Patience
Languages
Swedish, English
Native language
Portuguese
Intermediate
B1
Timeline
Robotic Welding Technician
Kinnarps
01.2018 - Current
Solar Panel Sales & Technical Support
Sunrun
02.2016 - 11.2017
Outside Sales Representative
Sol-Up
01.2015 - 01.2016
Support Technician
Tesla
01.2013 - 01.2015
Diploma - Sales
Sol-Up
Technical College - Aircraft Maintenance, Sweden
Flygteknik Technical Training
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