Linda Marie Kempe
Umeå,W
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Social Media Manager Volunteer
WorldAnvil
06.2018 - Current
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Collaborated with cross-functional teams on integrated marketing initiatives, resulting in increased online presence.
- Effectively managed crises communication during unfavorable situations protecting company's reputation online.
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Boosted community engagement through timely responses to comments and inquiries.
- Managed multiple social media platforms for diverse audiences, resulting in increased brand visibility.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Bus Servicer
Transdev
09.2013 - Current
- Daily organizing and working within tight deadlines with the team to ensure that all the busses are ready for the next workday.
- Served as a liaison between drivers, dispatchers, and maintenance personnel to facilitate seamless communication regarding vehicle status updates or potential issues requiring attention.
- Managed inventory of supplies and tools needed for daily operations, ensuring availability when required for specific tasks.
- Reduced downtime of buses by performing routine inspections and preventative maintenance tasks in a timely manner.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable bus environment for passengers.
- Maintained accurate records of bus mileage, fuel consumption, and maintenance activities for efficient fleet management.
- Collaborated with other team members to complete large-scale cleaning projects for improved passenger experience during peak travel seasons.
- Checked completed repairs in buses and trucks, confirming correct servicing procedures.
- Diagnosed mechanical problems for repair or replacement.
- Continuously sought opportunities to improve personal skillset through industry-specific training workshops or certifications that added value to the company's overall operations.
- Assisted in the onboarding and training process for new team members, sharing best practices and fostering a positive work environment.
- Responded swiftly to emergency situations involving breakdowns or accidents, coordinating support teams as necessary to minimize disruption to service schedules.
- Supported company's growth by consistently meeting or exceeding performance targets for service quality and efficiency metrics.
- Ensured timely arrival to destinations by adhering to strict schedules and optimizing route planning.
- Provided excellent customer service while assisting passengers with boarding or disembarking from vehicles as needed.
- Implemented new cleaning techniques that resulted in faster turnaround times between scheduled services while maintaining high-quality standards.
- Completed thorough interior and exterior cleaning tasks on buses to maintain a professional appearance at all times.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Documented findings and actions taken.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
Bus Driver
Ultra
02.2003 - 09.2013
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Received excellent customer reviews for friendly, punctual transport services.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Retained bus system, route and stop knowledge for informative customer advice.
- Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Managed fare collection with accuracy, ensuring timely deposits and accurate record-keeping for company financial records.
- Collected accurate fares ahead of travel, including cash, tokens and passes.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
Assistant
Nylens Blommor
01.2001 - 12.2002
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Drove orders to the recipient
Education
No Degree - Sales, Merchandising, And Marketing
KFUM Vågbrytarna
Sweden2002
High School Diploma -
Dragonskolan
Sweden06.2000
Skills
- Social Media Management
- Photo and Video Editing
- Teamwork and Collaboration
- Content Creation
- Digital Media
- Problem-Solving
- Attention to Detail
- Visual design
- Audience Analysis
- Community Management
Hobbies
I enjoy reading, writing, drawing and watching youtube videos.
Languages
Swedish
Native language
English
Advanced
C1
Japanese
Elementary
A2
Spanish
Beginner
A1
Timeline
Social Media Manager Volunteer
WorldAnvil
06.2018 - Current
Bus Servicer
Transdev
09.2013 - Current
Bus Driver
Ultra
02.2003 - 09.2013
Assistant
Nylens Blommor
01.2001 - 12.2002
No Degree - Sales, Merchandising, And Marketing
KFUM Vågbrytarna
High School Diploma -
Dragonskolan
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