Azrab Aftab
Stockholm
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mobile and Computer Repair Service
Vårberg Mobil och Data
01.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with customers.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
IT Support Engineer
FutureNow Technologies
01.2019 - 07.2019
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured personalized software's and granted system permissions to new employees.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Created user accounts and assigned permissions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Support Engineer
Telecom Valley
04.2017 - 11.2018
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
NOC Support Engineer
Warid Telecom
01.2016 - 12.2016
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
Education
Master of Science - Engineering Management
Linköping University
Sweden08.2024
Bachelor of Science - Electrical Engineering
Lancaster University
UK09.2015
Skills
- Service Catalog
- Service Minded
- Service Contracts
- Service Industries
- Service Support
- Service Management
- Client Service
Certification
Cisco Certified Network Associate
Languages
Urdu
Native language
Swedish
Upper intermediate
B2
English
Proficient
C2
Timeline
Mobile and Computer Repair Service
Vårberg Mobil och Data
01.2021 - Current
IT Support Engineer
FutureNow Technologies
01.2019 - 07.2019
IT Support Engineer
Telecom Valley
04.2017 - 11.2018
NOC Support Engineer
Warid Telecom
01.2016 - 12.2016
Master of Science - Engineering Management
Linköping University
Bachelor of Science - Electrical Engineering
Lancaster University
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