Avhijit Barua
Umeå
Summary
A dedicated and hard-working person. Accomplished customer service professional with over 10 years of experience. Proven track record at hotels, restaurants, international NGO, and the banking sector. Willing to take any available role with a commitment to provide the best service with efficiency and effectiveness.
Overview
11
11
years of professional experience
Work History
Manager
Cafe Mamar Bari
03.2014 - 06.2016
- Managed budget allocations, ensuring optimal resource utilization and cost-effectiveness.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Front Desk Manager
Sailor Beach Resort
07.2016 - 11.2018
- Oversaw front desk operations, ensuring seamless guest check-in and checkout processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints promptly, fostering positive relationships and repeat business opportunities.
Branch Manager
BRAC
12.2018 - 07.2024
- Enhanced staff competency with regular supervision, workshop and boosted productivity levels across the branch operations.
- Met target by proactively managing individual and team tasks and streamlining processes.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Manager in Charge
Islami Bank Bangladesh PLC (Agent Banking Outlet)
09.2024 - 08.2025
- Managing banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Leading efforts for growth, successfully achieving targeted portfolio expansion while maintaining quality.
Education
BBA - Finance
Premier University
Chattogram01.2016
HSC - Science
Mern Sun College
Chattogram01.2010
SSC - Science
Narangiri Government High School
01.2008
Skills
- Teamwork and collaboration
- Customer relations
- Time management
- Problem-solving abilities
- Decision-Making
- Team building
- Staff development
- Operational Efficiency
- Financial analysis and reporting
Timeline
Manager in Charge
Islami Bank Bangladesh PLC (Agent Banking Outlet)
09.2024 - 08.2025
Branch Manager
BRAC
12.2018 - 07.2024
Front Desk Manager
Sailor Beach Resort
07.2016 - 11.2018
Manager
Cafe Mamar Bari
03.2014 - 06.2016
BBA - Finance
Premier University
HSC - Science
Mern Sun College
SSC - Science
Narangiri Government High School
PERSONAL INFORMATION
- Date of birth: 06.09.1992
- Sex: Male
- Fathers Name: Animesh Prokash Barua
- Mothers Name: Bandana Barua
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