Aswin Baby
Wayanad
Summary
I am seeking a challenging career in an organization where I can effectively apply my management skills, which provides ample opportunity for growth and improvement.
Punctuality at work posting behavior guests and best and high sense of responsibility
Knowledgeable front office Associate with a solid background in managing operations and leading teams to ensure efficient workflow. Proven success in maintaining high safety and compliance standards while optimizing resource allocation. Demonstrated leadership and crisis management skills in dynamic environments.
Overview
5
5
years of professional experience
Work History
Front Office in Charge
English & Scottish Bungalow
06.2024 - Current
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
Front Office Associate
Sea Queen Hotel
02.2023 - 05.2024
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
Housekeeping Department Trainee
Mirage Luxury Resort
09.2022 - 01.2023
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Learned new materials, processes, and programs quickly.
- Participated in weekly team meetings to offer insights, fostering collaborative work environment.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Front Office Department Trainee
Wayanad Club Resort
01.2022 - 08.2022
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Demonstrated adaptability in handling unexpected situations, quickly resolving issues to maintain smooth office operations.
Food Production Department Trainee
Lessophire Hotel
06.2021 - 01.2022
- Developed expertise in multiple stations within the kitchen, increasing versatility as a chef trainee and supporting team cohesion during busy shifts.
- Enhanced customer satisfaction by creating visually appealing and delicious dishes.
- Supported fellow team members during high-volume periods, ensuring timely completion of orders and satisfied guests.
- Implemented time management skills effectively while multitasking under pressure, ensuring consistent quality despite tight deadlines.
- Increased kitchen efficiency by assisting in food preparation and maintaining a clean work environment.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Housekeeping Department Trainee
Kuruva Ireland Resort and Spa
08.2019 - 02.2020
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Filled out timesheets and paperwork according to identified requirements.
- Assisted with deep-cleaning projects on a monthly basis, leading to an overall increase in property cleanliness ratings over time during the trainee period.
- Assisted in maintaining inventory levels for cleaning supplies, ensuring availability for daily use.
Education
10th -
Kerala board higher secondary education
12th -
Kerala board higher secondary education
Bachelor of Hotel Management - Hotel Management
Arunachal University of Studies
Don Bosco College Wayanad, India 03-2024
Skills
- Staff development
- Innovation management
- Teamwork and loyalty
- Discipline and focus
- Training management
- Operations monitoring
- Mission planning
- Conduct standards
- leadership
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Organizational skills
Languages
English
Hindi
Malayalam
Timeline
Front Office in Charge
English & Scottish Bungalow
06.2024 - Current
Front Office Associate
Sea Queen Hotel
02.2023 - 05.2024
Housekeeping Department Trainee
Mirage Luxury Resort
09.2022 - 01.2023
Front Office Department Trainee
Wayanad Club Resort
01.2022 - 08.2022
Food Production Department Trainee
Lessophire Hotel
06.2021 - 01.2022
Housekeeping Department Trainee
Kuruva Ireland Resort and Spa
08.2019 - 02.2020
12th -
Kerala board higher secondary education
10th -
Kerala board higher secondary education
Bachelor of Hotel Management - Hotel Management
Arunachal University of Studies
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