Asha Mariswamy

Keen Tech enthusiast prefer to work on cutting edge technology in the field of software engineering with 5+ years of overall experience and 4+ years of experience with configuring and administering Jira, Confluence and Atlassian tools. Having a good knowledge on automation, analysis, requirement gathering and agile methodologies, administering and managing services. Having hands on experience with Artifactory, Gerrit, GITHUB, Polarion tools. Having Work Experience on defect tracking tool like Incident Management tool – Service Now. Managed the Jira instance on a daily basis, ensuring optimal performance, uptime, and security. Having Experience to integrate and manage Confluence Knowledge Base. Having Experience with lean and agile principles, practices, and frameworks, particularly Scrum and Kanban. Maintained user accounts, groups, and permission schemes to manage access control and data security within Jira. Experience with Jira administration tools and scripting languages (Jira Script Runner, Groovy) for workflow automation. Ability to customize Jira Service reports. In-depth knowledge of Jira functionalities (projects, workflows, issue types, user management, permissions). Utilized SQL to write queries for data analysis, reporting, and maintaining JIRA data integrity. Managed and maintained the Linux environment that hosts the Atlassian suite, ensuring system uptime, security, and performance. Implemented custom workflows using Jira Script Runner or other scripting languages for automation of repetitive tasks. Respond to support inquiries with a sense of urgency, provided ongoing support and training to users on Jira functionalities and best practices. Adhering to defined processes and procedures, client focused, satisfaction oriented and inclusive and took the responsibility of the entire Project. Having excellent written & verbal communication and proactively communicate status/progress, challenges and escalations to management without prompting. Analyzed Jira usage data to identify trends and opportunities for process improvement. Knowledge on the latest advancements in Jira administration and Atlassian product. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.