Arjumand Akbar
Stockholm
Summary
Dynamic Key Account Manager with a proven track record at Illumeo Inc., excelling in account management and data analysis. Successfully secured high-profile clients like Google and Oracle, enhancing user engagement and retention. Skilled in CRM and collaboration tools, I foster strong relationships and drive measurable business growth through strategic initiatives.
Overview
7
7
years of professional experience
Work History
Data Center Technician
ONNEC
Gävle
07.2024 - 08.2024
- Deployed at Microsoft's Data Center, managing network infrastructure, structured cabling installations, and system upgrades to ensure seamless operations and high availability
- Installed and terminated structured cabling systems (fiber optics, copper) and Wi-Fi systems, ensuring optimal network connectivity
- Executed full patching, upgrades, and data server construction to support efficient data center functionality
Key Account Manager
ILLUMEO Inc. (USA)
Islamabad
12.2020 - 07.2022
- Face of the company; communication with existing and new clients globally
- Led the charge in securing international clients, strategically targeting Fortune 500, S&P 500, and prominent US-based CPA firms
- Managed the complete sales cycle from proactive prospecting to successful contract negotiation
- Achieved promotion to the role of Key Account Manager, demonstrating exceptional performance in managing high-profile accounts such as Google, Yahoo!, Cisco, Oracle, and more
- Engineered a client-focused strategy, resulting in heightened user engagement and the successful implementation of gamification strategies, ultimately contributing to increased client satisfaction
- Played a pivotal role in driving retention rates and fostering enduring partnerships, leading to measurable business growth
- Proactively built and nurtured relationships, solidifying Illumeo Inc.'s position as a trusted partner for clients in the industry
Key Account Manager
LIVEADMINS (USA)
Lahore
03.2017 - 03.2018
- Excelled as a Customer Service Representative, providing exceptional support to a vast clientele of over 1100 car dealerships via chat
- Played a strategic role in fostering positive relationships between customers and car dealerships, resulting in notable improvements in overall customer retention
- Earned the position of Key Account Manager at LiveAdmins LLC, where I seamlessly transitioned to managing relationships with car dealership clients previously served as a Customer Service Representative
- Proactively identified and addressed client needs through effective collaboration with the operations team, resulting in prompt and tailored solutions that contributed to overall client satisfaction
Education
MBA - Business Management
University of Gävle
Gävle, Sweden01.2024
BSc - Accounting and Finance
FAST-NUCES
Islamabad, Pakistan07.2021
Skills
- Account Management
- SDLC
- Trello
- Asana
- Jira
- Microsoft Office 365
- Google Analytics
- G-Suite
- CRM
- Data Analysis
Others
Head of Events - University of Gävle, Dynamic Head of Events at the University of Gävle, driving exceptional cross-cultural experiences for international students through innovative and flawlessly executed events. Proven leadership and organizational expertise in delivering impactful, unforgettable moments that enhance the student journey.
Languages
English
Proficient (C2)
C2
Swedish
Intermediate (B1)
B1
References
References available upon request.
Timeline
Data Center Technician
ONNEC
07.2024 - 08.2024
Key Account Manager
ILLUMEO Inc. (USA)
12.2020 - 07.2022
Key Account Manager
LIVEADMINS (USA)
03.2017 - 03.2018
MBA - Business Management
University of Gävle
BSc - Accounting and Finance
FAST-NUCES
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