ARIF SHAKIR
Södertälje,Sweden
Summary
Dynamic Shift Manager with extensive experience at SSP AB, skilled in employee training and conflict resolution. Proven track record in optimizing productivity and enhancing team performance through effective staff scheduling and performance evaluation. Committed to delivering exceptional customer service while maintaining equipment integrity and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
SSP AB
Stockholm, Sweden
08.2021 - Current
- Provided coaching and guidance to team members when necessary to improve performance.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Resolved conflicts between employees or customers in a professional manner.
- Recommended opportunities for growth and advancement to motivate employees.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Crew Member
Landro AB and Asing AB
Stockholm, Sweden
08.2020 - 12.2020
- Packed fast food products in approved containers, cups, and bags.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Educated customers on menu items, product ingredients and nutritional values.
- Processed payments on cash register and counted back bills and change to patrons.
- Upheld high standards of productivity and quality in operations.
Barista Trainer
SSP AB
Märsta, Arlanda Airport, Sweden
06.2017 - 05.2020
- Managed cash register and processed transactions with accuracy and integrity.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Assessed skill levels of new and existing baristas, providing individualized training plans.
Education
MBA - Business Management And Marketing
Högskolan I Gävle
Gävle, Sweden01-2017
MBA - Business Studies
American International University Bangladesh
Banani, Dhaka, Bangladesh01-2013
BBA - Business Studies
Stamford University Bangladesh
Dhaka, Bangladesh04-2010
Skills
- Employee training
- Conflict resolution
- Equipment maintenance
- Staff scheduling
- Performance evaluation
- Customer service
Languages
Bengali
First Language
English
Advanced (C1)
C1
Swedish
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Urdu
Upper Intermediate (B2)
B2
Certification
- Practical leadership skills from Udemy Academy on 5th March 2020
- Barista Trainer from Starbucks
Accomplishments
- Team Leader at Starbucks
- An active member of a winning group who achieved first prize in the sales competition of SSP AB.
Affiliations
- I like to travel, play music, watch TV, make different dishes etc.
References
References are available upon request.
Timeline
Shift Manager
SSP AB
08.2021 - Current
Crew Member
Landro AB and Asing AB
08.2020 - 12.2020
Barista Trainer
SSP AB
06.2017 - 05.2020
MBA - Business Management And Marketing
Högskolan I Gävle
MBA - Business Studies
American International University Bangladesh
BBA - Business Studies
Stamford University Bangladesh
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