AREESHA SUONTAUSTA
Malmö
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Customer Relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative Specialist
Spotify, Modsquad
09.2021 - 06.2023
- Resolving product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- 95% CSAT.
- Contributing to team effort by accomplishing related results as needed.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Relocation /Educational consultant - Administrator
Sweden 4 ALL AB
02.2020 - 09.2021
- Assisting the clients with their relocation
- Handling the accounts through Visma
- Arranging meetings/ booking appointments
- Fixing and adding content through word press
- Creating brochures and digital marketing content
- Managing real estate
Fritids /SEN (Student Assistant)
The Lund International, School
01.2019 - 06.2019
- Student support system
- Coordinator for effective communication between teachers and Parents
- Making curriculum according to the child’s level
- Helping students to identify and overcome academic obstacles that are hindering their development
- Working on child’s behavior issues.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Special Educator / Resource Teacher
The Learning Tree
09.2017 - 04.2018
- Analyzing learning patterns and devising optimal strategies for learning of special needs students
- Teaching the usage of Braille Language obstacles that are hindering their development
- Working on child’s behavior issues.
Customer service representative /Sales Advisor
The Tribes Consulting
06.2017 - 02.2018
- Attracting potential customers by answering product and service questions; suggesting information about other products and services
- Opening customer accounts by recording account information
- Maintaining customer records by updating account information
- Developed systems that streamline sales processes, yielding a 150% increase in productivity
- Demonstrated advanced organizational and communication skills.
Special Educator / Resource Teacher
The C.A.S School
10.2016 - 06.2017
- Catering to special needs kids and assisting them in core subjects
- Analyzing learning patterns and devising optimal strategies for better learning of special needs
- Students
- Coordinator for effective communication between teachers and Parents.
Special Educator / Resource Teacher / Assistant Stem Instructor
The Robotics, Labs
10.2016 - 06.2017
- Development of IQ-based curriculum for pre-juniors, junior and Senior students
- Leading Robotics based classes for junior students
- Teaching Multiple courses offered
- Mindmaths Minibots (Using Lego Education WEDO) ,Android Game Development
- IQ Genius (An IQ Based course Aimed to induce deductive reasoning)
- Development and implementation of STEAM/STEM based Curriculum for kids
Asst Teacher / Skill Teacher, / Special Educator / IT teacher
Karachi Vocational Training Centre
11.2015 - 09.2016
- Teaching special learning needs students in core subjects
- Assessing how each pupil learns best and then devising teaching methods that fit their unique learning styles
- Creating awareness about the human rights of the special needs
- Creating long and short-term goals for students based upon observing and assessing their abilities.
Education
Bachelor of Psychology -
University of Karachi
2018
Certificate - Kindergarten And Preschool Education
Azeem School
02.2017
Skills
- Ability to Work Under Pressure
- Fast Learner
- Certified Braille Transcriber
- Adaptability
- Time Management
- Communication Skills
- Microsoft Office
- Creative Problem Solving
- Public Speaking
- Team Player
- Revenue Quotas
Certification
Certification in preschool education (certified preschool teacher)
Languages
English, Urdu
Native language
Swedish
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative Specialist
Spotify, Modsquad
09.2021 - 06.2023
Relocation /Educational consultant - Administrator
Sweden 4 ALL AB
02.2020 - 09.2021
Fritids /SEN (Student Assistant)
The Lund International, School
01.2019 - 06.2019
Special Educator / Resource Teacher
The Learning Tree
09.2017 - 04.2018
Customer service representative /Sales Advisor
The Tribes Consulting
06.2017 - 02.2018
Special Educator / Resource Teacher
The C.A.S School
10.2016 - 06.2017
Special Educator / Resource Teacher / Assistant Stem Instructor
The Robotics, Labs
10.2016 - 06.2017
Asst Teacher / Skill Teacher, / Special Educator / IT teacher
Karachi Vocational Training Centre
11.2015 - 09.2016
Bachelor of Psychology -
University of Karachi
Certificate - Kindergarten And Preschool Education
Azeem School
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