Arabella Pinto
Jönköping
Summary
Industrial Engineer with a proven track record of facilitating communication and coaching cross-functional teams in developing standard work, lean practices, process documentation, and continuous improvement initiatives. Highly accurate, thorough, and organized in producing high-quality work. Recognized industry expert committed to workplace quality and reputation. Skilled in defect prevention and securing top management support for quality improvement programs.
Overview
14
14
years of professional experience
Work History
Summer Job
Strandterassen AB
Granna
05.2024 - 09.2024
- Unpacked and counted stock items, and placed them on shelves in the warehouse.
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
Sales Officer
Sunny hill
Kosovo
01.2023 - 07.2023
- Conducted research on competitive products and services.
- Identified customer needs and developed customized solutions.
- Built relationships with key clients through regular contact.
QUALITY ASSURANCE SPECIALIST
FUSION KOSOVO
06.2022 - 12.2022
- Reviewed customer requirements and specifications to ensure products met standards.
- Conducted regular internal audits to identify non-conforming issues.
- Developed and maintained quality assurance protocols, processes and procedures.
SALES AGENT
INSIGHT SOLUTIONS KOSOVO
02.2022 - 05.2022
- In charge of contacting clients in the United States for the sale of mobile homes, letting them know the benefits of it instead of renting, with a goal of selling 5 houses per week, making use of effective sales techniques.
CUSTOMER SERVICE
Anova Research
Kosovo
01.2021 - 12.2021
- Conducted telephone surveys for companies throughout Europe, both in Spanish and English and sometimes in Portuguese.
- Provided customers with product information and resolved their issues in a timely manner.
COORDINATOR OF INTERNAL
PERGAMINOS DE GUATEMALA
06.2018 - 09.2019
- Supervised processes related to execution, production scheduling, administration, and organization of workers
- Allocated and requested raw materials, ensured continuous circulation of raw materials, and created daily reports and analyses.
CUSTOMER SERVICE AGENT
FEDEX
01.2017 - 05.2018
- Provided support to customers regarding inconveniences in the delivery of packages, verifying delivery and fulfilling customer satisfaction.
PROJECT MANAGER AND OPERATIONS
03.2012 - 09.2012
- Implemented project proposals, managed personnel, scheduled production, allocated resources, and ensured continuous circulation of raw materials.
ASSISTANT PROFESSOR
07.2010 - 12.2010
- Assisted the professor with quizzes and worksheets, covered classes, and taught technical language to freshmen engineering classes in English.
Education
Master in Engineering Management (One Year) -
Jönköping University
Jönköping 06-2025
Pathway Year English , Basic Swedish -
Jonkoping University
05-2024
INDUSTRIAL ENGINEERING -
University San Carlos de Guatemala
01.2015
BACHELOR OF SCIENCE -
01.2007
Skills
- Customer Service
- Production Line
- Project Proposals
- Storage Area Network (SAN)
- Scheduling
- Surveys
- Punctuality
- Operations
- Sales
- Quality Assurance
- Quality Management
- Microsoft Office
- Research
- Customer Satisfaction
- Analysis Of Variance (ANOVA)
- Management
- Service Quality
- Resource Management
- Willingness to learn
- Hand-Eye Coordination
- Project Management
- Team Collaboration
Languages
Spanish: Native Language
English: Professional Level
Albanian: Intermediate
Swedish: Basic
Accomplishments
- Winner of a scholarship from the Guatefuturo institution to study a Master's degree
Affiliations
- Caroline Elmsäter 0706384132
- Christina Dahlen 0760258117
- Hanna Larsson 0703301770
Timeline
Summer Job
Strandterassen AB
05.2024 - 09.2024
Sales Officer
Sunny hill
01.2023 - 07.2023
QUALITY ASSURANCE SPECIALIST
FUSION KOSOVO
06.2022 - 12.2022
SALES AGENT
INSIGHT SOLUTIONS KOSOVO
02.2022 - 05.2022
CUSTOMER SERVICE
Anova Research
01.2021 - 12.2021
COORDINATOR OF INTERNAL
PERGAMINOS DE GUATEMALA
06.2018 - 09.2019
CUSTOMER SERVICE AGENT
FEDEX
01.2017 - 05.2018
PROJECT MANAGER AND OPERATIONS
03.2012 - 09.2012
ASSISTANT PROFESSOR
07.2010 - 12.2010
Master in Engineering Management (One Year) -
Jönköping University
Pathway Year English , Basic Swedish -
Jonkoping University
INDUSTRIAL ENGINEERING -
University San Carlos de Guatemala
BACHELOR OF SCIENCE -
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