Anyi Daniela Ramírez Suárez
Stockholm
Summary
Adept at managing complex healthcare and guest service environments,
I enhanced patient care at Danderyd Sjukhus and guest satisfaction at Sandhamns Värdshus. Fluent in Swedish and Spanish, I am fast-learner in use and adaptation of management software. Organized, efficient and always willing to go extra mile to meet expectations.
Overview
5
5
years of professional experience
Work History
Nurse
Danderyd Sjukhus. Swedisg Public Health System
Stockholm
11.2021 - Current
- Proficient in patient care and health information management.
- Experienced with Acceptus TakeCare software.
- Responsible for adapting healthcare management software to staff needs.
- Training colleagues and students in using TakeCare software.
- Conducting specialized nursing training for university students.
- Handling diverse patient and personnel inquiries with empathy and efficiency.
- Communication and problem-solving in complex healthcare situations.
- Efficient in working under pressure.
- Contribute to departmental reporting through daily reports.
- Identifying and address current needs of the unit.
Guest Service Manager
Sandhamns Värdshus
Stockholm, Sweden
05.2019 - 02.2020
- Serving as the Guest Services Manager at a busy bed and breakfast.
- Managing guest relations and reservations using Sirvoy hotel management software.
- Handling bookings, invoicing, and guest communications.
- Addressing guest inquiries and resolving issues promptly.
- Coordinating with housekeeping and maintenance teams to ensure high standards of service and cleanliness.
- Developing strong multitasking and organizational skills.
- Gaining expertise in customer service, problem-solving, and effective communication.
Education
Bachelor of Science - Nursing
University of La Laguna
Santa Cruz De Tenerife, Spain06.2018
Skills
Cross-functional teamwork
Customer relationship
Customer service management
Electronic invoicing
Empathy
Guest service management
Hotel management systems
Human Resources training
Medical management software
Multitasking
Reporting
Problem solving
- Cross-functional teamwork
- Customer relationship
- Customer service management
- Data management software
- Electronic invoicing
- Empathy
- Guest service management
- Hotel management systems
- Human Resources training
- Medical management software
- Multitasking
- Reporting
- Problem solving
Languages
Spanish
Native language
Swedish
Advanced
C1
English
Upper intermediate
B2
Timeline
Nurse
Danderyd Sjukhus. Swedisg Public Health System
11.2021 - Current
Guest Service Manager
Sandhamns Värdshus
05.2019 - 02.2020
Bachelor of Science - Nursing
University of La Laguna