Anyi Daniela Ramírez Suárez
Stockholm
Summary
Adept at managing complex healthcare and guest service environments,
I enhanced patient care at Danderyd Sjukhus and guest satisfaction at Sandhamns Värdshus. Fluent in Swedish and Spanish, I am fast-learner in use and adaptation of management software. Organized, efficient and always willing to go extra mile to meet expectations.
Overview
5
5
years of professional experience
Work History
Nurse
Danderyd Sjukhus. Swedisg Public Health System
11.2021 - Current
- Proficient in patient care and health information management.
- Experienced with Acceptus TakeCare software.
- Responsible for adapting healthcare management software to staff needs.
- Training colleagues and students in using TakeCare software.
- Conducting specialized nursing training for university students.
- Handling diverse patient and personnel inquiries with empathy and efficiency.
- Communication and problem-solving in complex healthcare situations.
- Efficient in working under pressure.
- Contribute to departmental reporting through daily reports.
- Identifying and address current needs of the unit.
Guest Service Manager
Sandhamns Värdshus
05.2019 - 02.2020
- Serving as the Guest Services Manager at a busy bed and breakfast.
- Managing guest relations and reservations using Sirvoy hotel management software.
- Handling bookings, invoicing, and guest communications.
- Addressing guest inquiries and resolving issues promptly.
- Coordinating with housekeeping and maintenance teams to ensure high standards of service and cleanliness.
- Developing strong multitasking and organizational skills.
- Gaining expertise in customer service, problem-solving, and effective communication.
Education
Bachelor of Science - Nursing
University of La Laguna
Santa Cruz De Tenerife, Spain06.2018
Skills
Cross-functional teamwork
Customer relationship
Customer service management
Electronic invoicing
Empathy
Guest service management
Hotel management systems
Human Resources training
Medical management software
Multitasking
Reporting
Problem solving
Languages
Spanish
Native language
Swedish
Advanced
C1
English
Upper intermediate
B2
Timeline
Nurse
Danderyd Sjukhus. Swedisg Public Health System
11.2021 - Current
Guest Service Manager
Sandhamns Värdshus
05.2019 - 02.2020
Bachelor of Science - Nursing
University of La Laguna
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