Anusha Kandukuri
Hyderabad
Summary
Motivated early-career ServiceNow Developer with hands-on experience gained through professional projects and the ServiceNow RiseUp program. Skilled in building and automating ITSM workflows using Flow Designer, UI Builder, and Service Portal, with a strong problem-solving mindset and eagerness to grow while delivering user-friendly, scalable solutions.
Overview
6
6
years of professional experience
Work History
ServiceNow Developer
ServiceNow RiseUp Program
10.2025 - 01.2026
- Completed RiseUp with ServiceNow program focused on real-world ServiceNow development, automation, and platform configuration.
- Designed and built custom applications using App Engine Studio, UI Builder, and Flow Designer to simulate enterprise IT workflows.
- Created and configured dynamic Service Portal pages improving navigation and user experience.
- Developed custom UI policies, client scripts, and catalog items demonstrating advanced scripting proficiency.
- Presented a capstone project integrating multiple modules to showcase complete lifecycle application delivery.
ServiceNow Developer
TechnoSayys(Freelance)
10.2024 - 04.2025
- Developed and configured ServiceNow modules to support ITSM and HR Workflows.
- Designed catalog items, client scripts and business rules as per the requirements.
- Automated processes using flow designer and integration hub.
- Supported testing and version upgrades ensuring platform stability and Compliance.
Product Line Co-ordinator
Stena Line AB
02.2023 - 09.2023
- Designed and customized ServiceNow modules improving Incident and Change Management efficiency by 30%.
- Developed reusable catalog items, UI policies, and client scripts enhancing user satisfaction.
- Automated workflows with Flow Designer to reduce manual intervention.
- Created SLA definitions and reports improving service compliance visibility.
Junior Developer
Qrawler AB
06.2022 - 12.2022
- Implemented Virtual Agent and Agent Workspace to streamline employee support.
- Led Employee Center Portal configuration and HR module rollout.
- Integrated LDAP and AD for automated user and group synchronization.
- Prepared reports and performance analytics dashboards for IT management.
- Supported ServiceNow version upgrades ensuring platform stability.
Junior Developer
SolverMinds Pvt Ltd
07.2020 - 04.2022
- Provided L1/L2 application support, handling 50+ daily incident tickets and resolving issues related to Java-based applications.
- Developed and enhanced application logic using Java, with exposure to scripting and backend customization.
- Assisted in building application features, reports, and dashboards to support business requirements.
- Participated in application testing, debugging, and end-user support, gaining hands-on experience across the development lifecycle.
Education
Bachelor of Technology - Computer Science Engineering
Rajeev Gandhi Memorial College of Engineering And Technology
NANDYAL, INDIA05-2020
Skills
- ITSM
- HRSD
- UI Builder
- Javascript
- Flow designer
- Platform Analytics
ACHIEVEMENTS & AWARDS
Certified System Administrator(CSA) ServiceNow, Mastering ServiceNow Admin & Development: From Basic to Pro Udemy, Micro-Certifications: Flow Designer, UI Builder, Service Portal ServiceNow, Python National Certification - The Joy of Computing NPTEL
Timeline
ServiceNow Developer
ServiceNow RiseUp Program
10.2025 - 01.2026
ServiceNow Developer
TechnoSayys(Freelance)
10.2024 - 04.2025
Product Line Co-ordinator
Stena Line AB
02.2023 - 09.2023
Junior Developer
Qrawler AB
06.2022 - 12.2022
Junior Developer
SolverMinds Pvt Ltd
07.2020 - 04.2022
Bachelor of Technology - Computer Science Engineering
Rajeev Gandhi Memorial College of Engineering And Technology