Anouar Debbiche Debbiche

Worked during In-Room Dinning, breakfast and Lunch shifts and primarily executed the following :

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Upsold appetizers, drinks and desserts to increase restaurant profits.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Inspected dishes and utensils for cleanliness.
• Processed orders and sent to kitchen employees for preparation.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Actively participated in pre-shift meetings to discuss goals, challenges, and expectations for each shift.
• Refilled beverage glasses, cleared and reset tables, and stocked service areas.
• Participated in inventory management, helping maintain adequate stock levels of food supplies and tableware.
• Ensured adherence to food safety regulations through proper food handling practices and sanitation procedures.
• Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Bussed tables during busy periods to assist staff and quickly turn over tables
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
• Folded napkins and prepared silverware sets to provide adequate supply for host station
• Greeted new customers, discussed specials, and took drink orders
• Maintained customer satisfaction by clarifying questions about orders and specialty items
• Collaborated with kitchen staff to facilitate prompt and accurate food preparation
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
• Bussed and reset tables to keep dining room and work areas clean.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Bussed tables during busy periods to assist staff and quickly turn over tables
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
• Folded napkins and prepared silverware sets to provide adequate supply for host station
• Greeted new customers, discussed specials, and took drink orders
• Used cash registers and credit card machines to cash out customers
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

• Addressed customer needs and made product recommendations to increase sales
• Worked closely with shift manager to solve problems and handle customer concerns.
• Greeted customers entering store and responded promptly to customer needs.
• Restocked and organized merchandise in the back of the house.
• Welcomed customers and helped determine their needs.

• Responded to inquiries from callers seeking information
• Corresponded with clients through email, telephone, or postal mail
• Answered phone promptly and directed incoming calls to correct offices
• Kept reception area clean and neat to give visitors positive first impression