Anna Norberg
MALMÖ
Summary
Dynamic Shift Leader at Max Burger with a proven track record in team motivation and problem-solving. Enhanced guest satisfaction through effective complaint resolution and strategic inventory management. Skilled in multitasking and maintaining high operational standards, ensuring quality service and food preparation while training new staff to excel in a fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Max Burger
10.2024 - Current
- Supervised daily operations to ensure high-quality service and food preparation.
- Trained new team members on operational procedures and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented shift schedules to optimize staff deployment during peak hours.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Fast Food Worker
Max Burger
09.2021 - 10.2024
- Operated cash register efficiently, ensuring accurate transactions and balanced drawers.
- Prepared and assembled food items according to quality and safety standards.
- Provided exceptional customer service, resolving issues to enhance guest satisfaction.
- Maintained cleanliness of workstations and dining areas, adhering to health regulations.
- Managed different tasks during high work pace.
Education
Bachelor of Arts - Human Rights
Malmo University
Malmo, Sweden08-2024
Skills
- Problem-solving
- Team motivation
- Strong verbal and written communication
- Goal setting and tracking
- Strategic thinking
- Verbal and written communication
- Multitasking
- Analytical thinking
Certification
Cambridge Certificate
Languages
Swedish
Native language
English
Advanced
C1
Timeline
Shift Leader
Max Burger
10.2024 - Current
Fast Food Worker
Max Burger
09.2021 - 10.2024
Bachelor of Arts - Human Rights
Malmo University