Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Generic

ANNA-MARIA ÄDEL

Malmö,M

Summary

I want to become part of Atea - a leading supplier of IT Infrastructure! As a strategic leader, I have successfully fostered sustainable growth and developed businesses over several years. I also have a natural talent for establishing and maintaining excellent collaborative relationships with both customers and colleagues. My drive comes from seeing both people and businesses thrive through my communicative, inspiring, and value-driven leadership. With over 10 years of experience leading managers, employees, and organizations, I am now looking forward to creating success at Atea. For the role of Business Unit Manager, I bring extensive knowledge in Service Desk operations. In my current and previous roles, I have gained deep insights into customers' IT workflows, and coached IT consultants in ServiceNow and ITIL, providing me with a broad understanding of efficiency and process improvement within the Service Desk environment. On my LinkedIn profile, you will find recommendations from previous employers, feel free to check them out

Overview

12
12
years of professional experience
1
1
Certification

Work History

IT CONSULTANT MANAGER

Experis
01.2022 - Current
  • Have successfully positioned myself as the driving force behind business development in southern Sweden, resulting in significant business growth for the South unit
  • 50% of my role has also evolved into a Nordic role, as I am responsible for the delivery of two big global accounts for the Nordics
  • Has won the "Industry Star" award 2024 for ManpowerGroup
  • With a strong focus on value-driven, strategic, and coaching leadership, I have attracted top-tier IT talent to the organization, while also successfully developing and motivating consultants to reach new heights
  • Created strategies and workflows for collaboration between sales, talent acquisition, and consultant managers.

BUSINESS DEVELOPER

Swedish Public Employment Service
01.2022 - 01.2022
  • Analyzed development needs and initiated and led the implementation of new methods, processes, and approaches in customer work.
  • Through leadership, I established and maintained national collaboration with business units driving development and change initiatives.
  • Developed training and competency development for internal staff and stakeholders affected by the development and changes I led.
  • The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'

PROJECT AND PROCESS MANAGER

City of Malmö
01.2019 - 01.2020
  • Through the transformation journey I led, I turned around a negative work environment for 200 employees into a more positive one.
  • Proposed and oversaw the implementation of an AI system in phase 1, resulting in the organization becoming the first in Sweden with an algorithm-driven media collection.
  • Served as the process leader for the management team's vision work and action plan and provided process support for the organization's media supplier procurement, which required negotiation and contract expertise.
  • Provided qualified advice to the management team and department heads, while also preparing decision-making materials for the politicians.

SHIFT MANAGER

Boulebar
01.2016 - 01.2017
  • Had personnel, work environment, budget, and operational responsibility.
  • Responsible for a staff group of 30 people and coached other managers in their leadership.
  • Through my coaching leadership, the unit became the most profitable in Sweden/Denmark.
  • Responsible for planning, executing and conceptualizing events to increase sales figures..

PROCESS MANAGER

CAN
01.2013 - 01.2016
  • As a process manager at CAN (the Central Association for Alcohol and Drug Information), I was tasked with acting as a sounding board for the development projects and management team while coordinating and improving processes.
  • Led and created strategies for processes and development projects.
  • Recruited process leaders for the project "Drugsmart".
  • The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Education

MUSIC MANAGEMENT -

Innovative Music Management
01.2015

ENTREPRENEURSHIP -

Malmö Folk High School
01.2012

CREATIVE LEADERSHIP -

Galaxen Creative
01.2011

FLORIST -

John Bauer High School
01.2008

Skills

  • Leadership and sales
  • Business Strategy Development
  • Good knowledge of the recruitment and staffing industry
  • Budget Management
  • Performance Monitoring
  • Effective Communication
  • Negotiation and Contract Management

Certification

  • 1
  • 2
  • 3
  • 3
  • 3
  • 3

Additional Information

  • “Her feedback is consistently wise and insightful, which has been crucial in helping me navigate the challenges I face in my role as the leader of a large and very high-productive production team at IKEA”.
  • "Jag har haft förmånen att se hur Anna-Maria kombinerar strategiskt tänkande med en empatisk ledarstil, som lett till långsiktig tillväxt och starkare kundrelationer"
  • "Anna-Marias ledarförmåga är enastående, och hennes vilja att hjälpa sina medarbetare att nå sina mål är inspirerande. Hon stöttar och vägleder sitt team med stort engagemang, vilket skapar en miljö där alla kan utvecklas och lyckas. Anna-Maria är en person som verkligen gör skillnad."

Timeline

IT CONSULTANT MANAGER

Experis
01.2022 - Current

BUSINESS DEVELOPER

Swedish Public Employment Service
01.2022 - 01.2022

PROJECT AND PROCESS MANAGER

City of Malmö
01.2019 - 01.2020

SHIFT MANAGER

Boulebar
01.2016 - 01.2017

PROCESS MANAGER

CAN
01.2013 - 01.2016

ENTREPRENEURSHIP -

Malmö Folk High School

CREATIVE LEADERSHIP -

Galaxen Creative

FLORIST -

John Bauer High School

MUSIC MANAGEMENT -

Innovative Music Management
ANNA-MARIA ÄDEL