Anna Gustafsson
Björktrastgränd 28, Klågerup
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
English Interpreter
Språkservice, DigitalTolk
03.2024 - Current
- Enhanced client communication by providing accurate and timely interpretation services during meetings and conferences.
- Facilitated and supported participation and social communication.
Substitute Preschool Teacher Assistant
Lund Municipality, Child and School Department
12.2022 - 01.2024
- Supported the emotional well-being of each child through empathetic listening, guidance, and conflict resolution skills.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
Immigration Assistant
Swedish Migration Agency
05.2021 - 08.2021
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
Immigration Case Officer
Swedish Migration Agency
05.2018 - 08.2018
- Managed sensitive information discreetly, maintaining confidentiality as required by law or company policy.
- Provided expert guidance to clients on available resources, helping them make informed decisions about their situations.
Direct Sales Representative
Zinzino
05.2017 - 04.2018
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Met customers in homes and businesses to discuss and demonstrate products.
Intern
Embassy of Sweden in Ottawa, Canada
08.2009 - 12.2009
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
IT Helpdesk Assistant
Malmö University Library
01.2006 - 12.2009
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Store Cashier and Shelf Stacker
ICA Kvantum and Store Support
01.2004 - 12.2006
- Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
- Processed returns and exchanges promptly while adhering to company guidelines and providing exceptional customer service.
Education
Master of Arts - International Migration And Ethnic Relations
Malmö University
Malmö 12-2009
Skills
- Fluent english
- Confidentiality adherence
- Intercultural communication
- Teamwork
- Time management
- Multitasking
- Task prioritization
- Adaptability
Timeline
English Interpreter
Språkservice, DigitalTolk
03.2024 - Current
Substitute Preschool Teacher Assistant
Lund Municipality, Child and School Department
12.2022 - 01.2024
Immigration Assistant
Swedish Migration Agency
05.2021 - 08.2021
Immigration Case Officer
Swedish Migration Agency
05.2018 - 08.2018
Direct Sales Representative
Zinzino
05.2017 - 04.2018
Intern
Embassy of Sweden in Ottawa, Canada
08.2009 - 12.2009
IT Helpdesk Assistant
Malmö University Library
01.2006 - 12.2009
Store Cashier and Shelf Stacker
ICA Kvantum and Store Support
01.2004 - 12.2006
Master of Arts - International Migration And Ethnic Relations
Malmö University
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