Anna Formenti
Malmo
Summary
Motivated girl with a strong work ethic. Strong organizational and team collaboration skills.
Talented waiter successful at working in high-volume environments to meet challenging sales, service, and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests.
Overview
6
6
years of professional experience
Work History
Head waiter
La Penombra
12.2023 - Current
- Maintained excellent guest satisfaction by providing attentive, proactive, and helpful service.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Listened to guest complaints and worked with kitchen staff or management to promptly solve the problem.
- Checked in with customers on guest needs and retrieved items and filled beverages.
- Prepared tables for guests and reset tables between customers.
- Inspected plated meals before table delivery.
- Served food to guests at proper temperatures by bringing items to the table immediately.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Created work schedules and adjusted staff shifts.
Waitress
Osteria Qui
05.2023 - 01.2024
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Babysitter
Sjösted
10.2022 - 12.2023
- Communicated with parents regularly, providing comforting updates on child's happiness, safety and wellbeing.
- Collected children from school and extra-curricular activities at set times.
- Planned and guided age-appropriate tasks, including reading, crafts, baking and games.
Waitress
Buono pizza
09.2020 - 07.2022
- Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Assisted kitchen staff during peak times, performing various tasks to support current service demands..
- Thoroughly cleaned kitchen utensils, cookware, glassware, and serving dishes, maintaining hygiene and presentation standards.
Volontering Job
Caritas
03.2022 - 03.2022
- Collaborated with a team of volunteers to provide emergency aid, shelter, and food to refugees arriving at the border.
- Conducted outreach to vulnerable populations, including women, children, and the elderly, to address their specific needs.
- Participated in the distribution of relief supplies and coordinated with other organizations to maximize assistance efforts.
- Worked with local communities to foster understanding and cooperation between refugees and host populations.
Au pair
Paulsson family
08.2018 - 07.2020
- Offered outstanding care to multiple children, ranging from age 3 to 9.
- Maintained secure, child-friendly environments with engaging activities and outdoor play.
- Safely transported children to and from school, events, and activities, maintaining adherence to schedules to establish reliability and trust.
- Performed cleaning, washing, ironing, and laundry to maintain home order.
Education
Bachelor of Human Rights - Global Political Studies
Malmö University
Sweden06.2025
Upper secondary education diploma - Social and economic sciences
Istituto Superiore Giovanni Bertacchi
Lecco, Italy06.2018
Skills
- Strong communication
- Reservations management
- Highly responsible and reliable
- Efficient under pressure
- Upbeat, outgoing and positive
Languages
Italian
Native
English
Fluent
Swedish
Intermediate
Timeline
Head waiter
La Penombra
12.2023 - Current
Waitress
Osteria Qui
05.2023 - 01.2024
Babysitter
Sjösted
10.2022 - 12.2023
Volontering Job
Caritas
03.2022 - 03.2022
Waitress
Buono pizza
09.2020 - 07.2022
Au pair
Paulsson family
08.2018 - 07.2020
Bachelor of Human Rights - Global Political Studies
Malmö University
Upper secondary education diploma - Social and economic sciences
Istituto Superiore Giovanni Bertacchi
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